Issues with Office Products

General Topics
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So I had no issue with Word earlier today but tonight when I went to open it, I got greeted by two Avast messages that said “Avast has blocked access to https://uci.edog.cdn.office.net/ because one of the issuers of the server certificate has expired” and the other one had “support.content.office.net” listed as the website. Once I close out of the messages, I can still access my files but when I close out of Word and reopen, I get the two messages again. I tried opening Excel and same thing. Other members of my family with Avast have the same thing happen to them on their computers. My Avast client is all up to date.

I can’t seem to find anyone else talking about this but seeming that it just popped up tonight, it could just be that fresh of a topic that the word hasn’t gotten out there. I am guessing this is just something we have to wait out?

2

Having same warnings as you in Word and Excel

3

Having same warnings as you in Word and Excel x2

4

I just encountered the same problem this morning for excel and Word. Can’t find any help anywhere to fix the problem.

5

I have the same problems.

6

I have the same problem, looks like one of Office’s CDN SSL certificate expired a few hours ago and hasn’t been renewed yet.
For now I’ve fixed it by adding an exclusion for that office cdn to avoid getting this alert everytime some app from the Office Suite is opened.

7

I have the same problems.

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@Alessio15 can you post what exclusion you did and has it worked? I’ve tried adding url exclusion for uri.cdn.office.net but it doesnt seem to be working.

9

I added the two CDNs in the exclusion list inside each active policy (Exclusions > All scans and shields > URL Addresses).
Originally I just added “cdn.office.net” hoping it will catch all the subdomains, but after 1 user reported that was still seeing the alert, I also added the two URLs, just to be sure:
https://uci.edog.cdn.office.net
https://uci.cdn.office.net

So far no one told me that the alert appeared again, so looks like it has been resolved, but I wasn’t able to replicate the issue on my machine, even before the exclusions, so I have no way to confirm this is the right way to proceed. So far no one else has complained about seeing the alert again, so seems resolved to me.

Hope this helps!

10

it seems its just for some users… we thought its only for office 365s because a lot of our users have exchange and for them its ok but this problem have in our company only users with office 365s… i hope they will fix that

11

Thanks. I didn’t put the https:// in didn’t think it would be neccessary. It’s only been reported by 2 users to us. Depends on which MS server their accessing.

12

Rookie error, someone’s gonna get told off !

13

Même problèmes de jour.
Office me demande de réactiver mais impossible
Grrrrrr

14

I received the alert this morning as well when booting up my system.
I’ve reported the problem to Avast. Let’s see if that helps.

15

The certificate provided by these URLs seems indeed expired, so Avast’s alert itself is correct. It is up to Microsoft to fix.

16

You are correct but, If Avast Talks to Microsoft, they may actually listen.
When we contact them, it’s meaningless. :slight_smile:

17

I followed the instructions of alessio15 and it works

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I followed the instructions of Alessio15 and it works

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I followed the instructions of Alessio15 and it works :slight_smile:

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