It doesn't work anymore with Windows Xp

system · 2017-04-10T09:42:15.000Z

Hi,
it’s been a hard 2 weeks period trying to fix the problems with Avast but I think I’ll switch to another software now.

Talking about the last 2 releases on Windows XP SP3.
First of all, the UI doesn’t start in any way. Then, every 2-3 boots, I get a blue screen of death that I fixed only rebooting in safe mode and uninstalling Avast.

Of course everytime I uninstalled it with the Avast clear tool and installed with the latest offline installer but, nothing, I lost 2 weeks fighting with the software.

I also saw other people lately having problems with XP but then every user replies saying “upgrade to windows 10”, “xp is too old” and that is not the solution to the problem!

If anyone of you is having the same exact problems please share your situation and hopefully we try to do something before switching to another piece of software…

Thank you!

Asyn · 2017-04-10T09:47:06.000Z

o2976712 post:1:

Then, every 2-3 boots, I get a blue screen of death that I fixed only rebooting in safe mode and uninstalling Avast.

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

Pondus · 2017-04-10T09:49:08.000Z

Asyn post:2:

o2976712 post:1:

Then, every 2-3 boots, I get a blue screen of death that I fixed only rebooting in safe mode and uninstalling Avast.

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

Do they use time on XP ?

Asyn · 2017-04-10T09:51:24.000Z

Pondus post:3:

Asyn post:2:

o2976712 post:1:

Then, every 2-3 boots, I get a blue screen of death that I fixed only rebooting in safe mode and uninstalling Avast.

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

Do they use time on XP ?

Yes, XP will be supported for another two years.

system · 2017-04-12T13:38:46.000Z

If it can help, here’s my config:

Windows XP Sp3 all up to date

Mac Pro 5,1
Xeon W3565 3.2 GHz
16GB 1066 MHz DDR3 ECC SDRAM (of course only 3GB seen by the system)
256GB Samsung 830 SSD
AMD Radeon R9 280X
2x 20" Apple Cinema Display @ 1680x1050

system · 2017-04-13T20:22:26.000Z

Ah, and by the way I’m talking about Windows XP PROFESSIONAL 32 BIT SP3 to be more precise.
Because I’ve just read a post where someone said that solved the problem installing the Professional edition over the Home Edition but for me it still doesn’t work with the pro version.

Eddy · 2017-04-13T21:07:05.000Z

Are the terminal services running ?

system · 2017-04-14T06:55:18.000Z

Eddy post:7:

Are the terminal services running ?

Yes, they do run but the UI still doesn’t load and sometimes I get a looping blue screen of death while booting (that I solve only uninstalling Avast with the tool via safe mode)

Eddy · 2017-04-14T08:20:42.000Z

Disable the auto-reboot and write down the error on the bsod.
Perhaps it will tell us more about the problem.

system · 2017-04-17T08:38:32.000Z

Ok, but I was thinking…why not analyzing the differences between the last version of Avast and the latest version that worked correctly in Windows XP (two releases ago)?
If you can’t identify what’s the problem with XP, for sure you know what changed in Avast lately…or it is too simplistic? I hope this makes sense.

DavidR · 2017-04-17T09:42:56.000Z

o2976712 post:10:

Ok, but I was thinking…why not analyzing the differences between the last version of Avast and the latest version that worked correctly in Windows XP (two releases ago)?
If you can’t identify what’s the problem with XP, for sure you know what changed in Avast lately…or it is too simplistic? I hope this makes sense.

What that doesn’t do is explain why it works on some XP SP3 system, such as mine, the same XP Pro SP3 OS as yours. There must be hundreds if not thousands of different system configurations that avast is running on XP SP3 systems. As you though this might be too simplistic, a simple code search is unlikely to identify why there is a problem on some and not all XP SP3 systems.

You could help by running the Avast Support Tool as in the FAQ in Reply #1, that however, might be somewhat difficult if you have removed avast and or it gave a BSOD every time. That said the BSOD should have created dump files, both mini and full dump files, hese might help as that is something that the support tool would be looking for.

Eddy · 2017-04-17T10:45:31.000Z

If you can't identify what's the problem with XP, for sure you know what changed in Avast lately...or it is too simplistic?

We can't do so as we do not work for avast. Almost everyone on this webboard is a user just like you.

system · 2017-04-17T11:57:30.000Z

Ah ok, I tought that someone here works for Avast, my bad.
It would be easy coming back to the last working release…but we’ll see how it goes with the next one…fingers crossed or it will definitely be time to switch to another software (not to another OS, I still need XP for some old software running great on it).

bob3160 · 2017-04-17T12:45:04.000Z

o2976712 post:13:

Ah ok, I tought that someone here works for Avast, my bad.
It would be easy coming back to the last working release…but we’ll see how it goes with the next one…finger crossed or it will definitely be time to switch to another software (not to another OS, I still need XP for some old software running great on it).

Why not run those programs in compatibility mode on a more updated version of Windows ???

system · 2017-04-17T14:52:06.000Z

bob3160 post:14:

Why not run those programs in compatibility mode on a more updated version of Windows ???

Because I have old audio plugins that don’t work on newer systems than Xp (even in compability mode). But this is not a solution: I don’t change the OS because the Antivirus doesn’t work anymore. I simply change the antivirus and I’m ok. (And being in a company I still have XP updates until 2019)

bob3160 · 2017-04-17T19:07:59.000Z

o2976712 post:15:

bob3160 post:14:

Why not run those programs in compatibility mode on a more updated version of Windows ???

Because I have old audio plugins that don’t work on newer systems than Xp (even in compability mode). But this is not a solution: I don’t change the OS because the Antivirus doesn’t work anymore. I simply change the antivirus and I’m ok. (And being in a company I still have XP updates until 2019)

Just a suggestion. Your computer , your choice.

chris... · 2017-04-18T07:03:51.000Z

bob3160 post:16:

o2976712 post:15:

bob3160 post:14:

Why not run those programs in compatibility mode on a more updated version of Windows ???

Because I have old audio plugins that don’t work on newer systems than Xp (even in compability mode). But this is not a solution: I don’t change the OS because the Antivirus doesn’t work anymore. I simply change the antivirus and I’m ok. (And being in a company I still have XP updates until 2019)

Just a suggestion. Your computer , your choice.

Hi,
correction : It is not his computer but that of his company ;D

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