iv been trying to open Clean Up and it is just stuck at being white …
Not enough information.
Was it installed properly? What version? Did you upgrade?
yes i did an upgrade …i tried to uninstall and install again but but when try to open it is stuck at being white
Hi,
this is definitely not an intended behavior and you are probably the first one who reported that with a new build.
Could you please send us logs from your machine so we can take a look at them.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.
Thank you.
Ok sending right away
Hi,
could you please PM me the email address you have specified when you sent the logs as I am not able to find it among the others.
Thank you!
yes sir