I've been hit by the "Antivirus Soft"/"Antivirus Shield" malware, need help

Viruses and worms
1

I’ve ran Malwarebyte, FixExe.reg and rkill.com, and gotten the thing itself off my system, but Avast is “dead”, refuses to be uninstalled, updated or reloaded and I need instructions on how to fix. ???

Also, I’d recommend you guys put up a locked sticky on this with detailed instructions on how to remove…this thing is nasty. In nearly two decades of internet usage, I’ve never seen a program this sneaky…it bypassed Avast, installed itself undetected, took the system hostage (claiming to be a “better” antivirus program finding other viruses) and practically demanded payment in exchange for allowing any other program to run. I had to use another PC to get the files above and remove it in safe mode. >:(

2

I suggest an installation from the scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results.
3

This worked, thanks! Good luck getting Avast to handle this monster… :wink:

4

The same thing happened to me. I ran a scan with Avast and it showed everything was hunky dorey. I ran Super AntiVirus Spyware and it found the problem and kicked it out. Does Avast even work on spyware?

5

Which was the name of the virus and the infected file name and path?