I've lost my Avast

General Topics
1

Hi - I had problems with connecting to internet Explorer, so was advised to ‘refresh’ my pc (I have windows 8 on a HP laptop). I did this, and a lot of my applications were removed - Applications removed while refreshing my PC have been shown on my desktop but I have to individually re-install those that I want back.

My avast has also been removed -I bought it last January. I cannot put it back on - I have quickly had to install the free one which does not have all the support that my paid one had, and that only lasts for a month.

Please can anyone assist me with this problem - I am not very computer literate lol

Many thanks

2

Which avast!..?? (Pro/IS/Premier)

3

ahh - now you’re asking …

it’s the one next to the free one when you go onto the Avast website - sorry - it has all the free protection.

But, I have found my customer number plus it says - name of product - AV_AIS - if that helps ? sorry

kind regards

4

that ‘free’ protection should read - extra protection

5
  1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
  2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions…!!)
  3. Reinstall avast! with the downloaded installer from point 1.
  4. Reboot.
6

Dear Asyn

Thank you so VERY much, I shall do that

should I uninstall the ‘free’ Avast first ?

Kind regards

7
  1. You’re welcome.
  2. Yes, just follow the instructions above. :wink:
8

Hi Asyn

I’ve followed your instructions - thank you

however, when I reinstalled the avast, it’s still asking me to pay !! ouch

I’ve logged into my account and says that I am covered until next January, but my computer says ‘no’ lol

I’ve tried to ring their helpdesk but of course there is no one there

regards

Keri

9

Read here: http://www.avast.com/faq.php?article=AVKB7

10

THANK YOU SO VERY MUCH

It’s finally sorted thanks to you

Thank you again - I can breathe easy again now - lol

kind regards

Keri

11

Glad I could help. :slight_smile:

12

:slight_smile: :slight_smile: :slight_smile: :slight_smile: :slight_smile: :slight_smile:

you have

brilliantly

:slight_smile: