At iYogi Technical Services when we receive a call, our main aim is to help the customer’s resolve the present issue in the system along with it we check (with help of MS Windows Utility) customer’s system for any previous errors which the customer might have experienced. Post discussing the same with the customer our Tech Support Team helps the customer to resolve all the errors.
This process of error diagnosing and resolving has helped us (iYogi) to achieve Highest Resolution Rates in the industry.
Disclaimer :- iYogi is an independent provider of on-demand tech support and not affiliated with any third party brand unless specified. Call now to get instant access to tech experts for multiple brands of PCs, software and connected devices, all in one place
I’m aware of what your main aim might be, but the occurrences that we have seen in these forums tend to indicate that there are also alternative aims and that is a sales pitch.
As I said I have no desire to become a secret shopper, I’m on the forums as a volunteer, an avast user and not employee of avast and see plenty of anecdotal evidence of this conversion of what starts out as a cry for help becoming a sales pitch. When we do see that in the forums it is reported to avast for investigation.
Your first post in this topic Reply #15, probably wasn’t a good idea as it almost confirms what I have said above. Support call ending in a sales pitch. It is more of an advert of iYogi services and that hasn’t gone down too well with regular forum members.
As the original poster, I’d like to share my experience (positive and negative) for those curious about iYogi and to provide iYogi some feedback.
I am new to Avast and not familiar with its operation. I called the customer service number which lead to iYogi to see how to delete a virus that was found by Avast. The iYogi tech pointed out that the virus was in the virus chest. That resolved satisfactorily my initial reason for calling
The tech was professional, patient, and respected my decision to decline the service contract. I also like the fact that iYogi is responding to forum posts here even though there is a bit of marketing and PR damage control. I think these were positives in my one experience with iYogi.
As for the negative, I am disappointed with the tech’s definitive conclusion that I have a keylogger based on…
one blank entry in the MSconfig start-up menu
red error messages in my events logs
the tech’s eight years of experience in finding keyloggers/spyware
An internet search after the tech call indicated that blank entries in the MSconfig start-up could be caused by uninstalled programs. This entry disappeared after I uncheck it in the start up menu and rebooted. Error messages in the event logs have a number of possibilities not just an indicator of keylogger infection.
This certainly scared me but I felt I needed more evidence (clues or signs) of a keylogger which is why I came to the forums here. Volunteers here in the forums found no evidence of a keylogger but they also cautioned that their analysis can’t rule out that possibility. I know there is no way to be 100% certain that your computer is safe.
I do feel like there are some scare tactics involved the iYogi service calls based on my experience and what I have read on these forums. This call has caused me to spend a considerable amount of time researching and worrying about keyloggers. I am still considering reinstalling the software on my computer just to be safe.
To address this negative…. a better approach may be to say the there is a “possibility” of a keylogger rather than saying “there is a keylogger” on your computer. But this is only valid if the indicators pointed out by the iYogi tech justify the conclusion of a possible keylogger presence. If these indicators don’t then this is just simply a scare tactic.
Anyway, this is my experience for the Avast community and iYogi. For iYogi folks… my Case No is 201107213211810.
