Just a bit of Norton and a couple of waifs and strays
I would recommend that he update to IE9 even if he does not use it
Start OTS. Copy/Paste the information in the quotebox below into the panel where it says “Paste fix here” and then click the Run Fix button.
[Unregister Dlls]
[Win32 Services - Safe List]
YN -> (Norton Internet Security) Norton Internet Security [Auto | Stopped] ->
[Registry - Safe List]
< Internet Explorer ToolBars [HKEY_USERS\S-1-5-21-950256297-24792667-4271955715-1000\] > -> HKEY_USERS\S-1-5-21-950256297-24792667-4271955715-1000\Software\Microsoft\Internet Explorer\Toolbar\
YN -> WebBrowser\\"{604BC32A-9680-40D1-9AC6-E06B23A1BA4C}" [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
[Files/Folders - Modified Within 30 Days]
NY -> ulseu3e2.exe -> C:\Users\Charles\Desktop\ulseu3e2.exe
[Empty Temp Folders]
[EmptyFlash]
[CreateRestorePoint]
The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here
I will review the information when it comes back in.