HI,
I had several JS:Pdfka-gen False Positives today.
I send one example inside a password protected ZIP to virus@avast.com this morning, but didn’t got any response.
What is the right way to report them to Avast?
Greetings
Frank
HI,
I had several JS:Pdfka-gen False Positives today.
I send one example inside a password protected ZIP to virus@avast.com this morning, but didn’t got any response.
What is the right way to report them to Avast?
Greetings
Frank
avast support https://support.avast.com > avast virus lab
have you testet the file(s) at www.virustotal.com / www.metascan-online.com if tested before, click rescan for a fresh result
you may post link to scan result here
Yes I have done a check on Virustotal first and the file was only marked as Virus from Avast
Today I still get the same result
https://www.virustotal.com/de/file/fd267577e499980a51828f2dd74eb36fd1513ef7773c959cf34d411e013b1492/analysis/1431409839/
On Metascan I didn’t find any problem
https://www.metascan-online.com/en/scanresult/file/5cf1505035694731a4b19fc3c183c7f3
OK. I opened now a ticket over https://support.avast.com > avast virus lab
Thks
Hello,
thank you for the files. FP should be fixed now.
Milos
Hi Frank122,
I received your email, and forwarded it to the person responsible for the detection. It was fixed in today’s morning VPS (150512-0).
Please note that virus@avast.com is just an “incoming” email, which means we do not usually respond to each and every one of the submissions unless we are missing some crucial data, which was not your case.
Can you please post the ticketID here so I can close the ticket?
Hi,
Thanks for the information. Since yesterday 09:15 I can’t see any new False Positives anymore.
I opened two tickets
XPV-965-28079
AES-426-21812
So what is the preferred way to submit such thinks to Avast? I guess it is to open a ticket?
What about new Virus examples. Should I send them to virus@avast.com?
Greetings
Frank
Hi Frank,
Nice to hear there are no more FPs.
The preferred way depends entirely on you.
Any additional questions, please let me know.
Honza