What should I do?
How are you trying to activate it ?
What exact version of avast ?
If you are getting a error, what is the exact error ?
Is there any other security (related) software installed ? (or was there)
Hi Eddy, I received an email with instructions and clicked the link to download it. It starts downloading it but then it stops and does not give me a chance to follow the rest of the instructions, no error displays.
How am I supposed to find the versión? I have the order number 20934160162.
No other security software installed other than Avast. I´m renewing my subscription that just ended 2 days ago.
Download the license file through your avast account and use that. > https://my.avast.com
Just did as you said but I get an error response that says that the licence is not valid or currupted.
Perform a clean installation of the latest IS version and try again.
Problem was solved after uninstalling the previous Avast antivirus, restarting a few times and then it finally allowed the instalation of the new versión.
Thansk for the help Eddy.
You’re welcome.