Not enough memory, only 256 MB with 64 MB of that being used for video. An extra 256 MB would make a world of difference.
They have a lot that loads at start up and each thing use a portion of the 192 MB that is left:

  • USB Card Reader (built in)
  • Notice that updates are ready
  • Network
  • Printer
  • Quicktime
  • Malwarebytes Pro
  • Windows Messenger
  • Yahoo! Music Jukebox
  • Avast
  • HP Digital Imaging Monitor
  • Adobe Photo Downloader
  • And Sound when it does load

No malware but they are really into music, the drive has lots and lots of songs. They have three or four player installed.

If you read all my post again you will see that I did use norton’s removal tool.

It has Malwarebytes Pro installed, it finds nothing.

Avast’s boot time scan didn’t find much, and it moved what it did find to the chest.