Just letting you know about a refund request

Hello I just wanted to let avast support know that I put in a request for a Grimefighter Refund Ticket id LOM-494-16597

Some general information about refunds:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

Hello same way here, 26 days and no response TICKET: #QDF-891-30908 ID NUMBER 14337586500
Anyone can help??