Just paid for upgrade and can’t get anywhere!!
It seems that my Avast has been stuck into a previous account and it won’t let me do anything-I need to talk with tech support and keep getting a run-around-need help desperately ASAP
I have my Email verifying payment, but the activation code displays a security issue and also shows my old activation–I can’t find a new account number or activation number or licence number–anywhere on these Emails.
PLEASE HELP!
With the e-mail should have been an attachment … Avastlic.lic
Copy that to your desktop and double click it
I did that and explained the licence file is not right–I have paid for Avast for many years, so I am not a newbie to security!
OK next solution would be to uninstall the old Avast and load a clean copy
Download Avast
AIS http://files.avast.com/iavs5x/avast_internet_security_setup.exe
Pro http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
Download aswClear http://files.avast.com/files/eng/aswclear.exe
Uninstall Avast via control panel
After the reboot Run aswClear
Reboot
Install the fresh copy
Did all this except uninstalling Avast itself–do I need to uninstall all my protection? It will not let me verify my new registration as the verify code keeps rejecting multiple times
How can I talk to a technician to help out?
Yes you will need to uninstall, clear up and re-install Avast as there may be some corrupt files that are stopping the upgrade or something similar
You will only be unprotected for the duration of the uninstall/reinstall, a matter of minutes. If you are not online then there will not be a problem
How can I talk to a technician to help out?you already are......and the best one. ;)
I downloaded it again from the link I was sent earlier in my Email.
Now it tells me that link seems malicious and gives me 2 choices-discard or keep!!
Now what? I am still without protection!!!
Download from the links I provided please
Sorry for my confusion, but I am 83 and have to do things in a precise manner–baby steps to be exact.
I downloaded all three from your links, now as I understand it I should run the first 2, then reboot? Or run all three and then reboot?? And I am so grateful for this help!!
I have Avast again on my computer, but it says it is running in trial mode and I have to purchase a license
Program version 7.0.1426—Exp date 7/15/2012
Now you only have to implement the Avastlic file that you got in your mail to register your Avast!.
Follow this guide:
I still need to insert a license number and or an activation number into my avast software, because it just says the my subscription will expire on 6/23–why can’t I just have the license number? Because the one sent to me in my Email was for the old version which still comes up all the time.
Now I am tired out and need to go to bed–
Have been back and forth on the support group–still cannot resolve this issue–is there no end to this mess for me? Just received this last reply from them!!!
Dear …
Thank you for contacting the online store.
The license key is ttached on the confirmation email that was sent to
you.
We apologize for the inconvenience. Unfortunately, we are unable to
assist you with technical support issues for order number 417306945
containing “avast! Internet Security (1 PC, 2 years).” Please contact
AVAST Software a.s. directly for answers to questions regarding the
licensing, available upgrades, along with offering installation and
technical support for the product.
You can contact the publisher directly at:
http://support.avast.com
support@avast.com
Sincerely,
Benjamin M.
Your element 5 Team
element 5 - a service of digital river - http://www.element5.com
Digital River GmbH
Vogelsanger Str. 78, D-50823 Cologne, Germany
CEO: John Strosahl, Carsten Grüttner
Corporate Headquarters: Cologne / HRB 56188 / Cologne Local Court
REF ID: 417306945
Message:
The license Avastic that was sent in the Email to me was for an old
version that I had paid for. I have been into the forum trying to sort
this out for a week and my Avastic now on the computer is set to expire
today.
I need a new License number!!
Also, first of all, do I have to uninstall all Avastic from my system
before I can install my newly paid version?