Just spent $60 for a SecureLine license and it does not work

Avast SecureLine VPN Avast SecureLine VPN for Windows
1

I cannot ‘insert license here’ and my account shows proof of purchase but the program will not use it.

I either want a refund today or I want the SecureLine service to work today.

2

Please go to http://support.avast.com and “Submit a Support Ticket”. If you want to request a refund please provide as much info as possible about your case(s) here:https://support.avast.com/Tickets/Submit/RenderForm/27/&cls01&ptf01&lic01&scr06 - select Refund request on left side.

Keep in mind a Refund Process can take 10-15 ‘Business days’.

3

Hello dcduzenbury,

Could I ask for your log file please? You can get that by going to C: Program Data, Avast Software, Avast, Log. In the log folder is the document secureline.txt

This would really help us figure out why it is not working.

Thanks in advance,

Davidek