Last week I upgraded when my “free” version of Avast expired. It was only $30 for 3 PCs. Immediately after activating the license I got a very odd spam email, one I have not seen before and is uncommon in my inbox. I tried not to think much of it until other things started to work differently. I now get pop ups on some website that I never got pop ups on before. Also, this morning my scroll feature stopped working on my laptop pad. I assumed some malware or virus had infected my system. Avast updated itself this morning, but did not indicate any problems. I ran SpyHunter and within 10 seconds it quarantined a pretty serious malware infection.
My question is- What is going on here? I have paid $30 for protection that seems to have no intent to protect and may not even have the ability to detect, let alone protect.
I’m considering just calling and asking for a refund. Has anyone else experienced this? I don’t need this hassle if the product is ineffective.
SpyHunter does not seem to have a quarantine history so I do not have the path, but it was a web traffic malware that was rated medium/high risk. I have not had malware detected by SpyHunter for at least six months so with the various new issues I’m suspecting that Avast is not the right solution for me. I was better off before I bought it.
By that do you mean a PUP… Ie some toolbar or the like ? If it was web bound malware then webshield would have blocked it SpyHunter must have some sort of log
If anyone can be of assistance it would be very helpful. My pointer/scroll stopped working again so I assumed I had a bug and ran spyware- yep, it was back.
Websearch is not classified as a virus but as a PUP, as believe it or not some people install that voluntarily, and they would get annoyed if Avast removed it
I did the AdwCleaner and restarted and the MyWebSearch.com came back. I ran spyhunter again and it removed it then I sent Enigma (spyhunter developer) a support ticket to see if there was something they could do. I’m assuming every time I open my browser it will return.
[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Post both logs
Its a toolbar people. Not malware. : SpywareHunter is a joke of a program anyways. MBAM is far superior and FREE. Mywebsearch comes prepacked with other installers. You will find it in Add/Remove programs.
Didn’t say you or the forum. I was referring to SpeedAgent. Essexboy is good at what he knows but there is no reason to over do it and rush in with the OTL. Education goes a long way. Also if he enables “PUP” and does a scan the Avast will see it. Either way its not an infection or malware related.
Having tried a common tool AdwCleaner to remove the mywebsearch toolbar, it is back. So the suggestion to use OTL to try and find what is bring it back and eradicate that is more than justified.
If it is on your system and you didn’t expressly want it then it is Unwanted and why SpeedAgent wants rid of it.
The toolbar can be remove via Add/Remove programs. Also remove it from Firefox and or Chrome by going into your add ons and removing it. Then reset your homepage and search engine. Its that easy. Just like the Ask toolbar.
If it were that easy why did the AdwCleaner remove it yet it came back again, there is more to this one than meets the eye, so I would leave it up to essexboy to find out why.
SpywareHunter is a joke of a program anyways. MBAM is far superior and FREE. Mywebsearch comes prepacked with other installers. You will find it in Add/Remove programs.