How would I get essexboy to take a look?
(I’m only 16, I’m the only guy in the family who cares about computer safety). And I’m quite nervous about getting someone else in another country to take a look at my computer.
Just some scans. They do not release any private info unless your Username contains your Actual Name.
In most cases posting here releases more info as (some (Ubers, Mods/Admins/Avast! Team) can see your IP)…
If you wish, I can post the same logs from one of my system(s). You can get the tools from this site: https://forum.avast.com/index.php?topic=53253.0
You’ll also notice if you visit the V&W section, Essexboy leads most of the cases, and most are usually resolved unless there is a hardware issue. I’ve trusted him before and he has never not once let me down.
(You can also find him on a bunch of other sites like geekstogo.com/forum/
Well, it’s 17:44 here atm. I could let him do the scans tomorrow, but he would have to be able to do them before 16:00 my time.
Tom you need to do the scans from the link above and provide/attach the logs for essexboy to look over when he is available and if there is an issue he can provide a fix.
You have already run Malwarebytes so you only need to run Farbar as DavidR mentioned on the previous page.
Can I delete Farbar after I used it? Or shouldn’t I?
I’ll do it tomorrow.
Farbar is the only thing I’ll have to do, right?
Just run the tool and attach the logs as requested, don’t delete the tool as essexboy will clean that up for you when he’s completed.
What do you mean with cleaning up?
Pardon my ignorance by the way.
Meaning that after cleaning your system of infections “if needed” he will clean up “remove” the tools you download from the system leaving it nice and clean.
Please calm down. Anything essexboy suggests/directs you to do is for your benefit.
He will never, ever ask you to do something which could/would compromise you or your
system. Just post the logs as requested and he will take it from there. You will be in the
safest hands possible. And he has endless patience so don’t be afraid to ask him any
question if you are not sure of anything.
I have notified essexboy so post your logs as requested.
I’ll get to that tomorrow.
Should I post logs here for everyone to see (kind of weary about that) or just send them to essexboy.
Generally there is no personally identifiable items on the scans it is just a list of registry loading points, programmes installed etc… After I have looked at them you can delete them from your post. None of the bots look inside attachments either 
Hi tom.vanhee,
No one is going to look inside your family’s computer, the qualified expert just will go over the scan logs you are asked to produce here and then come up with a removal script just for you to cleanse the family computer. The people that are allowed to do that here have an online outbuilding that is recognized by sites as MS and others online.
You could not be in more secure hands then those of a qualified removal expert here. For demanded logs see: https://forum.avast.com/index.php?topic=53253.0
polonus
All right.
So after I post logs, I’ll get a script I’ll have to run?
Okay, I’ll do it tomorrow afternoon (live in Belgium, so you guys have an idea of what time I’ll post them).
Don’t really want parents complaining about me doing stuff with the pc (they are pretty ignorant when it comes to computers).
This isn’t anything you have to do. It’s help offered and up to you to accept.
Well, it hasn’t happened anymore, so I might not have to do it.
I’m not sure.
If you are “not sure” that’s the best reason to accept essexboy’s help.
After he’s done then you will be sure. Until you post the MBAM and FRST
logs no one is sure.
Look at it this way, if there is or is not an infection I’m pretty sure your parents
will be grateful to have an infection free computer.
Fine. Will post Farbar logs tomorrow.
But if I’ll be the one who’s going to run the script, then who’s “cleaning up” ?
Can someone write down the steps or something?
Here’s a link to one of the threads where essexboy helped someone and is now
giving the instruction to clean up the tools that he used.
https://forum.avast.com/index.php?topic=163003.msg1163531#msg1163531
Yours may vary depending on what was installed to help you with your problem or analysis.