kinda miffed

So. Just Got done this fiasco. My normal methods of hunting down a virus that seemingly got past your system, ended with me having to format my hard drive completely, and within hours, since I turned off my pc after going to a friends house, upon coming back I find that my completely new install of os, and no internet used beyond downloading your antivirus is telling me that I have malware is already trying to d/l things or popup sites. I can normally tract down the little things and eliminate them. but something that simply happens because I have internet, mind you the only place I gone before I have your service is your site, confounds me and makes me wonder why I paid you. please. someone that works for you remind me why I paid you. Because right now, I feel like I have to reformat and install the most basic of drivers I was supplied with by my hard drives manufacturer AGAIN. I am getting really pissed. If there is a new virus out there that you are working on, at least send the ppl that paid you a message that you are working on it. FFS. I don’t understand.

hey tfkimmortal. if you need help with your pc please follow this guide and attach the logs from mbam,otl+additional log.

a malware expert will help you from there, but it can take some time seens many or the expert have holiday.

i forgot to add the link to the guide :P. well here it comes https://forum.avast.com/index.php?topic=53253.0 :slight_smile:

ended with me having to format my hard drive completely
There was no reason to do so. You just should have asked here for help.
and no internet used beyond downloading your antivirus
Getting online without protection can get a system already infected. You don't even have to open a browser for it.
confounds me and makes me wonder why I paid you
Paid or fee doesn't matter. There is no application that can detect everything.
I feel like I have to reformat and install the most basic of drivers I was supplied with by my hard drives manufacturer
Hard-drive manufacture doesn't provide you with all the drivers needed for your system.
If there is a new virus out there that you are working on
avast doesn't create malware.

If you want help, follow the instructions:
https://forum.avast.com/index.php?topic=53253.0

@tfkimmortal you dont give any info about what is detected/location/file path and what malware name avast give