known conflicts w/avast?

Avast Free Antivirus / Premium Security
1

I have a new laptop (< 1 month). I’ve so far downloaded only two programs: Avast 4.x and a genealogy program (Personal Ancestral File).

My computer is freezing up as it logs on. I am not sure why but am quite positive this should not be normal for a new computer.

The computer is an Acer laptop w/ AMD Sempron 3100+, & 802.11 b/b integrated wireless. Oh, of course also the standard windoze stuff.

Question: are there any known conflicts between Avast and Acer computers, or any other software, that may be causing the lockups? I know that as soon as the computer boots up, it automatically searches for connections to the web (the wireless thing). Also, avast is automatically searching for and downloading updates. Perhaps the two running together is the cause of the problem? Ideas?

Thanks.

James Wagner
Montevallo, AL

2

How exactly does it freeze? I mean, if you wait for a while, Windows start running, or is it a hard freeze - so you must power off the computer? Does it happen on every boot?
Did it start right after you installed avast!?

Btw, you put the thread into “avast! 4 Server Edition” - is it relevant, or are we rather talking about avast! Home / Professional?

3

Thanks for the reply. First, yes it is for the home edition, so I goofed by putting it in the wrong forum.

Yes, hard freeze. I had to turn the puter off and reboot. However, this has not occurred in the last couple of days or three - about 4 or 5 boot-ups. Maybe it fixed itself?

-js

4

For a new computer and fresh install of avast!, I’d guess maybe there was another antivirus preinstalled on the machine? (it’s quite common). Yes, they are conflict between multiple antivirus programs - even though avast! should detect the presence of the most common ones and disable itself, to prevent the freezing.
If you say that it doesn’t happen anymore, however… it’s quite strange.

5

:slight_smile: Hi James :

 New computers usually come "pre-installed" with an
 antivirus program, which is normally Norton or McAfee;
 was either of these on the computer when you got it ?
  If yes, both can be difficult to COMPLETELY remove as to
  NOT causing "conflict" with a subsequently installed
  antivirus, requiring MORE than just "uninstalling" it .