Please Help us to Help you In order to help fully we need more information…

  • What OS are you using? is it up to date?
  • avast! version and VPS file (virus database) number, e.g. 0436-4 (see about avast!)
  • What was the filename, where was it found
    example (C:\windows\system32\infected-filename.xxx)?
  • What actions have you taken to try and resolve the problem?
    Also see this thread for further information and advice User’s FAQ.