Laptop crash during avast update

Avast Free Antivirus / Premium Security
1

I’m using avast 4.8 home edition. I’ve been using it on my XP sp3 laptop for a month without any problem until last night. Every time avast is updating, my laptop will freeze (showing blank black screen). So right now I have to disable the avast update service in order to use my laptop.

Is there any solution to this, because I can’t update the software at all? Is it just some bug in the program or is there something wrong with my laptop. Thanks.

2

I suggest an installation from the scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version 5.0.418 and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results.
3

Thank you very much. No problem now.

4

You’re welcome. Feel free to come back any time you need help or just to change experiences 8)