Laptop Extremely Slow-getting "resolving host", "waiting for cache", etc...

Viruses and worms
1

My laptop is extremely slow. When browsing forums or viewing email, I am constantly getting messages like:
Resolving host …
Waiting for cache…
Establishing secure connection…
Waiting for {whatever url I’m trying to access}

Sometimes pages just constantly spin. Any help will be greatly appreciated.

Thanks,
Vickie

2

follow instructions here https://forum.avast.com/index.php?topic=53253.0
we need Malwarebytes and Farbar Recovery Scan Tool logs, attach the logs, 3 logs total

see below the box you write in … Attachments and other options

3

Thank you. Attached are the requested logs.

4

so how is the computer now after MBAM removed all that crap ?

Check back tomorrow for result on FRST logs

5

FIRST >>>>

Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed):

[b]Free Studio version 2013
Free YouTube to DVD Converter version 3.0.18.706
Free YouTube to iPod Converter version 3.10.26.706
Free YouTube to MP3 Converter version 3.11.26.706
QuickTime 7

[/b]

To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window.

Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.

SECOND >>>>

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[b] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/b]Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

6

Thank you. Yes after MBAM removed the crap, it is running a little better. However, I am still getting “resolving host” and “waiting on” messages when reading some forums. Attached is the fixlog.txt file.

7

AdwCleaner by Xplode

Download AdwCleaner from here or from here. Save the file to the desktop.

NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

  • Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
    You will see the following console:

http://i1351.photobucket.com/albums/p785/dbreeze2/Scanners%20screens/AdwCleaner_v5016_zpsf8ln0fea.png

- Click the [b]Scan[/b] button and wait for the scan to finish.
- After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: [b]Waiting for action. Please uncheck elements you don't want to remove.[/b]
-      NOTE: Please click on Options menu and select (checkmark) the follow:
-      Delete "Tracing" keys
-      Reset Winsock settings
-      Reset IE policies
- Click the [b]Clean[/b] button.
- [b]Everything checked[/b] will be deleted.
- When the program has finished cleaning a report appears.
- Once done it will ask to reboot, allow this

http://1.bp.blogspot.com/-vitKqfMQS4o/UEDylIQ7HJI/AAAAAAAABLc/Hx-IwqKoaxg/s1600/adwcleaner_delete_restart.jpg

  • On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C0].txt
    Optional:

NOTE: If you see AVG Secure Search being targeted for deletion, Here’s Why and Here. You can always Reinstall it.

8

Attached is the requested file. Thank you…

9

How is your system running now?

10

Thank you; it’s running better. But, do you know why I’m still receiving “resolving host”, “waiting for …” messages? The messages are not appearing for a very long time like they were before; but, I’m still seeing them and there is a little delay.

11

The lags could be your DNS server setting. From your logs, it seems you are using your router as your DNS server; this means that your browser would query your router which may have to query your ISP’s main DNS server to find the address you need. You can set your PC’s network adapter to use whatever DNS server you want.

This article ( http://www.serverwatch.com/server-tutorials/two-tools-for-testing-dns-server-speeds.html ) describes two free tools that can help you find and test for better DNS servers in your area.