Start OTS. Copy/Paste the information in the quotebox below into the panel where it says “Paste fix here” and then click the Run Fix button.
[Unregister Dlls]
[Win32 Services - Safe List]
YN -> (CLTNetCnService) Symantec Lic NetConnect service [Auto | Stopped] ->
[Registry - Safe List]
< BHO's [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
YN -> {02478D38-C3F9-4efb-9B51-7695ECA05670} [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
YN -> {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
< Internet Explorer ToolBars [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ToolBar
YN -> "{CCC7A320-B3CA-4199-B1A6-9F516DD69829}" [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
< Internet Explorer ToolBars [HKEY_CURRENT_USER\] > -> HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\
YN -> WebBrowser\\"{21FA44EF-376D-4D53-9B0F-8A89D3229068}" [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
YN -> WebBrowser\\"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}" [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
YN -> WebBrowser\\"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}" [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
[Empty Temp Folders]
[EmptyFlash]
[CreateRestorePoint]
The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here
I will review the information when it comes back in.
Depending on what the fix contains, this process may take some time and your desktop icons might disappear or other uncommon behavior may occur.
This is no sign of malfunction, do not panic!
THEN
Download ComboFix from one of these locations:
Link 1
Link 2
* IMPORTANT !!! Save ComboFix.exe to your Desktop
[]Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
[]Double click on ComboFix.exe & follow the prompts.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.