1

My laptop has recently started running sluggish and sometimes even freezing when I am using my internet explorer 11. I have Windows 7 Home Edition.
When it freezes, I get a pop-up saying, “Windows Explorer has stopped working” or sometimes I get a message at bottom of screen, “The webpage is not responding” or
I will get a message asking me if I want to “Stop Script.”

I ran Search & Destroy & Malwarebytes Anti-Malware to which I am attaching their logs.

2

There is no need for S&D when you have Malwarebytes

see instructions here https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture, run FRST as instructed and attach the two diagnostic logs

3

Here are the 2 logs

4

Looks clean. I would advise uninstalling s&d as it is duplicating both MBAM and Avast :slight_smile:

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

5

Here is my Fixlog attached

6

Any difference ?

7

Not so much…
Is there any way to stop script from running? When laptop sticks, I get the sign to “Stop Script”, which I click the button, but even then it takes a bit .

8

Initially reset IE11 and see if that helps
If it does not we will use a small programme to do some repairs

Go Control Panel > Internet Options > Advanced tab

9

Well I reset, and everything looks good so far. No freezing or sluggishness.
I noticed in your picture, you had a check mark by the “Accelerated Graphics.”
It’s not checked on my options. Should it be?

10

Sometimes yes and sometimes no :slight_smile: It can work for some systems so might be worth trying, you can always disable again

11

Uh oh, seems my computer is still freezing, and I’m still getting “Stop Script” & “The webpage is not responding” messages.
NOT FREEZING AS MUCH…but still freezing.

12

Download Windows All In One Repair from Tweaking.com to your desktop
Install the programme

Reboot to safe mode with networking
Run Windows All In One
Select Step 2
Select open Pre-repairs scan then click scan
Let that complete
Save the results to a text file on your desktop

https://dl.dropboxusercontent.com/u/73555776/waioprescan.JPG

Next select Step 5 and back up the registry

https://dl.dropboxusercontent.com/u/73555776/waioregback.JPG

Open the Repairs tab

https://dl.dropboxusercontent.com/u/73555776/waioopenrep.JPG

Select the following repair numbers :

07, 13, 15, 26 and 27

Set the system to reboot on completion
The press Start Repairs

https://dl.dropboxusercontent.com/u/73555776/waiorepair.JPG

13

When I reboot the laptop, I keep pressing F8 to get to the black screen that “usually” gives you choice of SAFE MODE - but when I do that, and the black screen appears, the only 2 choices given me are:
Windows 7
System Restore

The words SAFE MODE are nowhere. I’m confused.

14

OK run it from normal mode and all should be well for the repairs we are doing

15

I ran the program. I just wanted to let you know the pictures where a great help!
Thank you!
I am attaching the Tweaking Pre-Scan

16

OK now a matter of waiting to see if that has repaired it :slight_smile:

17

Computer still freezing with the message “Stop Script” button for me to push. Then it takes about a minute for everything to get going again. :frowning:

18

Does this happen on a specific site ?

Could you try Firefox and see how that behaves

19

My apologies for my delayed reply. Something was wrong with my At&T internet service, and I couldn’t connect to the internet for 4 days. I’m back now :slight_smile:
Anyways, I downloaded Firefox and was in the process of install, when it froze up when trying to move bookmarks, cookies, etc. (because I put firefox as my default browser, and it was moving info from internet explorer to firefox). It was the IMPORT WIZARD that froze. The top of the little window said, Import Wizard not Responding.
I tried to X it out, but it wouldn’t do anything. So I tried to restart my computer. It got stuck on “Shutting Off”. It was taking up to about 15 minutes; so I finally removed the battery from my laptop and the electrical cord. I replaced them and clicked the StartUp button, and my laptop started up.
Since Firefox froze as well; to me it sounds like something isn’t working right in my computer (laptop) - but only you would know that…not me :slight_smile:

20

It is starting to sound like a RAM problem as you only have 2 GB it may be worth upgrading to 4 GB

Could you go to control panel > internet options > advanced tab
Then reset IE and reboot… Any change