LaSuperba

system · 2015-09-11T03:01:56.000Z

So this malware which either reads as “Ads by LaSuperba” pops up in Steam, Avast, and Chrome. There is also popups with the URL “www.softwareupdateproduct.com/campaign” (there is more to that URL but it changes when I see it most times. Attached is a log of the first Malwarebytes Anti-Malware scan.

dbrisendine · 2015-09-11T04:50:29.000Z

First suggestion is to run the Malwarebytes Antimalware program and have it correct / delete what it finds. In this case it will make the rest of the cleaning easier.

system · 2015-09-11T06:05:24.000Z

I had Malwarebytes Anti-Malware program delete all of what it found. I am still getting the popups for the software downloads, as well as the Ads by LaSuperba.

Pondus · 2015-09-11T06:25:19.000Z

now see here https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture … Farbar Recovery Scan Tool … Run as instructed and attach the two diagnostic logs

then @dbrisendine will assist you when back online

system · 2015-09-11T14:52:01.000Z

Ran Farbar and attached FRST and Addition files.

system · 2015-09-11T21:12:37.000Z

Added log from aswMBR

dbrisendine · 2015-09-12T02:13:16.000Z

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[b] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/b]
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

- Right-click on

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
- Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.

system · 2015-09-12T05:00:05.000Z

Ran FRST received this log.

dbrisendine · 2015-09-12T05:05:22.000Z

Did you reboot the system or did it reboot by itself?

system · 2015-09-12T05:09:17.000Z

The FRST program prompted a reboot, which I clicked on and the system rebooted.

dbrisendine · 2015-09-12T05:15:25.000Z

Cool; that is great. One more run for now and then on to other tools… (This is a fresh Fixlist.txt file.)

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[b] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/b]
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

- Right-click on

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
- Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.

system · 2015-09-12T05:24:53.000Z

Alright here is the most recent log

dbrisendine · 2015-09-12T05:33:08.000Z

FIRST >>>>

Junkware Removal Tool
Please download JRT from here to your desktop.

Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.

Double click the JRT.exe file to run the application.

The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed).

When it is asked, press any key to allow the program to continue / run.

This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post.

Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.

SECOND >>>>

AdwCleaner by Xplode

Download AdwCleaner from here or from here. Save the file to the desktop.

NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

- [b]Vista/7/8 users:[/b] Right click the [b]AdwCleaner[/b] icon on the desktop, click [b]Run as administrator[/b] and accept the UAC prompt to run AdwCleaner.

You will see the following console:

http://i1351.photobucket.com/albums/p785/dbreeze2/Scanners%20screens/AdwCleaner_v4111_zpsn56hzjza.png

- Click the [b]Scan[/b] button and wait for the scan to finish.
- After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: [b]Waiting for action. Please uncheck elements you don't want to remove.[/b]
- Click the [b]Clean[/b] button.
- [b]Everything checked[/b] will be deleted.
- When the program has finished cleaning a report appears.
- Once done it will ask to reboot, allow this

http://1.bp.blogspot.com/-vitKqfMQS4o/UEDylIQ7HJI/AAAAAAAABLc/Hx-IwqKoaxg/s1600/adwcleaner_delete_restart.jpg

- On reboot a log will be produced; please attach that in your next reply. This report is also saved to [b]C:\AdwCleaner\AdwCleaner[C0].txt[/b]

Optional:

NOTE: If you see AVG Secure Search being targeted for deletion, Here’s Why and Here. You can always Reinstall it.

LAST >>>>

Tell me how you system is running now. Thank you.

system · 2015-09-12T05:56:29.000Z

Still having the problem. The files are attached as asked, although it named the AdwCleaner file as AdwCleaner[C1].txt rather than AdwCleaner[C0].txt. Also interestingly enough when I ran the AdwCleaner there was nothing that was checked, as a matter of fact there was nothing in any of the catagories.

dbrisendine · 2015-09-12T06:09:32.000Z

What browsers are you having the problem with?

You mentioned Steam, Avast and Chrome in your first post. Is the Avast the Safe Zone browser? Does it happen with IE and / or FireFox?

system · 2015-09-12T06:20:00.000Z

Google Chrome, this also happens in Steam and in the avast GUI. Attached are some screenshots in for the problem in Steam and Avast! The pop-ups on Chrome are harder for me to replicate but they are similar to those from the steam screenshot I added.

Edit: As for IE, I haven’t found anything yet however I will keep checking. I do not have Firefox downloaded on this system. I will do some testing with IE and post if anything happens there.

dbrisendine · 2015-09-12T15:21:12.000Z

Do you know how to reset your router? What make and model is it?

I am suspecting that your router has had its DNS hijacked.

system · 2015-09-12T16:19:16.000Z

It is a NETGEAR C6300BD.

Edit: I performed a factory reset on my router, still having the same problems.

dbrisendine · 2015-09-13T06:26:48.000Z

Switching tools for a different look …

Download zoek.exe from here: Bleepingcomputer

[]Close/disable all anti virus and anti malware programs so they do not interfere download or run of Zoek.exe (Here or here you can read a manual how to disable your security applications.)
[*]Doubleclick zoek.exe to start the program.
[*]Click the More Options button and select the “Do a Deep Scan” option. Also, make sure the Scan All Users option is selected.
[*]Close any open browsers.
[*]Click the “Run script” button and wait patiently.
[*]When finished the logfile will be opened in notepad.
[*]The zoek-results.log can also be found on your system drive.
[]Please post the logfile for further review in your next comment.

system · 2015-09-14T04:15:51.000Z

Found the problem, fixed it completely thanks for the help.

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