I submitted a ticket through Avast but they won’t issue renewal until I complete the requirements from Nexway and I’m NOT sending driver’s license or passport through email. It’s been 3 days and nobody will respond to my emails now. I feel like I’ve been hijacked, they have my money and won’t talk any longer . . .

Guess I should actually request a refund per the Avast Terms and Conditions:

Customer’s right to cancel
[i]
Right of cancellation – Customer shall have the right to cancel any order within a period of 7 (seven) working days after the purchase date. If the Customer wishes to cancel an order, the Customer shall contact Nexway by email at avast_en@nexway.com, supplying order details and explaining the reason for his request.

Consequences of cancellation – In the event of effective cancellation by the Customer, Nexway shall refund any payment made for the products under the cancelled order. The Customer’s right to use the relevant product(s) shall terminate immediately upon order cancellation. The Customer must delete or destroy the products and all copies from the Customer’s computer and any other device or media to which the Customer has copied the products.[/i]