Latest Update 17.6.2310 crashes Firefox amd Explorer 

DavidR · 2017-09-01T22:12:33.000Z

dcizek post:8:

I have the free version it is telling me to update to this one says my computor is not fully protected if I dont. How to i get out of this. current program is 1752303 and current virus definitions is 1709102 and wants me to update to program 1762310. I tried calling the avast help number always being put on hold or iget someone i cant understand a word they are saying. Help not computor smart here. all the bad reports on this I dont want it.

If you mean you don’t want to update to the 17.6.2310 version, set the AvastUI > Settings > Update > Program > Settings > Manual Update.

You can also go into the Notifications area of the avast UI main window (the Bell icon at the top right of the UI) and you can set the Program Update notification to Ignore.

Forget the free support telephone number that is a 3rd party support company contracted to give limited program support. By far your best option is to come to the forums, were for the most part it is avast users helping other avast users.

system · 2017-09-02T01:56:19.000Z

Sugoi post:7:

pk post:5:

Vapor, can you please try to disable self-protection (UI → Troubleshooting), rename “snxhk.dll” / “snxhk64.dll” and run your web browser again if it helps? Thanks.

Rename “snxhk.dll” to “snxhk64.dll” and vice versa?

Sorry for asking, I just want to make sure…

Based on your suggestion I changed the filename snxhk.dll to snxhk64.dll and snxhk64.dll to snxhk.dll then all my browser work now.

pk · 2017-09-02T13:25:18.000Z

Vapor - or anyone else with this problem, we’re not able to simulate it in our lab. Can you please rename “snxhk.dll” / “snxhk64.dll” back to original name, run your web browser and when a crash window is shown, run Task Manager and create dump of those processes? Can you please compress them (7z/rar) and upload on our ftp (ftp.avast.com) ? Thanks.

leonblueblade · 2017-09-02T15:19:05.000Z

I have uploaded dumps of chrome to the ftp.

Vapor · 2017-09-02T16:52:06.000Z

Vapor - or anyone else with this problem, we're not able to simulate it in our lab. Can you please rename "snxhk.dll" / "snxhk64.dll" back to original name, run your web browser and when a crash window is shown, run Task Manager and create dump of those processes? Can you please compress them (7z/rar) and upload on our ftp (ftp.avast.com) ? Thanks.

Strange that you can’t reproduce this behavior since not only 3 of my systems running into the same thing but many users reporting the same issue as well

My nephew who has the free avast called me up last night with the same problem

Spec8472 · 2017-09-02T17:08:18.000Z

leonblueblade post:12:

I have uploaded dumps of chrome to the ftp.

The archive is password protected…

leonblueblade · 2017-09-02T17:31:31.000Z

Spec8472 post:14:

leonblueblade post:12:

I have uploaded dumps of chrome to the ftp.

The archive is password protected…

The password is virus as per the FAQ

system · 2017-09-02T18:48:36.000Z

I already had a filenamed snxhk64.dll. I renamed the file snxhk.dll as snxhk.dll(2) and now my browsers work again.

system · 2017-09-02T20:30:46.000Z

Im having problems with my browsers after installing latest avast free update . Chrome and Firefox start for a second in task manager then stop . I have the same problem with AVG .

Running 64 bit Windows 10 Home version 1607 , os build 14393.1198 .

Uninstalling avast or avg fixed my problem.

Could not rename the two files to check if this fixed because i get an administrator error .

Asyn · 2017-09-02T20:34:57.000Z

jocobralex post:17:

Could not rename the two files to check if this fixed because i get an administrator error .

Reread Reply #4, you need to disable Avast self defense first.

Eddy · 2017-09-02T20:39:31.000Z

jocobralex,

changing to another av is not a fix.
It is running away from the problem.

system · 2017-09-03T12:44:32.000Z

pk post:5:

Vapor, can you please try to disable self-protection (UI → Troubleshooting), rename “snxhk.dll” / “snxhk64.dll” and run your web browser again if it helps? Thanks.

It helped me.
Both ways are good:

Renaming just snxhk.dll to snxhk.dll(2) freed browsers
Changed filenames snxhk.dll to snxhk64.dll and snxhk64.dll to snxhk.dll also helped

Thanks for the clue! But no thanks to Avast for several lost hours of my Sunday! >:(

system · 2017-09-03T15:42:40.000Z

Eddy post:19:

jocobralex,

changing to another av is not a fix.
It is running away from the problem.

It’s just bad business to use a faulty product . It’s also stupid to leave your computers unprotected !

Eddy · 2017-09-03T15:48:09.000Z

If you don’t want to use a faulty product, stop using Windows.

Vapor · 2017-09-03T16:21:47.000Z

I have been using avast pro for probably 2 decades and during that time I’ve seen some bad releases that would cause all kinds of things, was I frustrated…Yes, even few times I thought of going to something else, but there is no perfect thing in this world and as always avast team would fix the issues , maybe not right away, but they would get to it and they will get to this one I’m sure.

This time is no different, the latest update is bad, GUI loads like snail and without renaming of the dll’s there is no go with any of the browsers, so hopefully they will get to that issues soon enough.

As far is Windows been venerable or sucks, yes in some ways, but other platforms have their share of horrid if not with venerability than compatibility and limitations in many other aspects, it is what it is ;D

Sugoi · 2017-09-03T17:06:33.000Z

jocobralex post:21:

It’s just bad business to use a faulty product . It’s also stupid to leave your computers unprotected !

Nobody’s perfect. Programmers are just humans too.

Simply proceed as suggested in this thread or revert to the previous version.

Spec8472 · 2017-09-04T07:48:50.000Z

Can you please confirm that Lucidlogix Virtu is installed on afflicted computers?

system · 2017-09-04T12:55:12.000Z

Spec8472 post:25:

Can you please confirm that Lucidlogix Virtu is installed on afflicted computers?

Uninstalling Virtu seems to have fixed the “ntdll.dll” crash for me. Firefox and IE were insta-crashing after the latest Avast update (both worked in Win7 safe mode, SafeZone browser was unafflicted), everything’s back to normal now.

system · 2017-09-04T13:05:57.000Z

I had the problem that Thunderbird and the Iron Browser (a Chrome-Browser) not start. After the renaming it works now. Thanks!

leonblueblade · 2017-09-04T13:22:04.000Z

Spec8472 post:25:

Can you please confirm that Lucidlogix Virtu is installed on afflicted computers?

I had Virtu 1.2.104 and after uninstalling it the issue is gone.

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