Latest Update Avast Premier Firewall?

Avast Free Antivirus / Premium Security
1

Hi,

I have just updated to the latest Avast Premier on 32 bit Vista.

Build 17.1.2286

On the start screen I am informed that I am vunerable as the firewall is turned off.

However it will not turn on or fix the 2 issues that it says I have.

On the settings menu, components the firewall is shown as on and can be switched on and off!

I have repaired avast but is the firewall on or off, how do I determine that for certain please?

Also I have 2 more pc’s to update but I’m nt sure that I can trust Avast anymore…

Thanks,

Martin

I have re-boooted the pc twice since the update.

2

Hi Arnak :slight_smile:

I know there are some problems with Avast 17.1.2286 and Vista, but this one is new for me as well.
So I will put it foreward on Avast Slack.

Greetz, Red.

3

Hi red,

Thanks for that.

Martin

4

Have you tried a clean install?

5

Hello Arnak,

This could possibly be a licensing issue.
Could you please generate a support package and post the File ID here (or message it to me)?
Guide on support package generation: https://www.avast.com/en-us/faq.php?article=AVKB33

Thank you for reporting this,
Filip

6

Hi,

Report send plus by email as well.

The licence shows as subscribed.

No, I have not tried a full clean install yet as it should not be necessary and I don’t want to have to do that on 2 more pc’s thanks. :frowning:

Although of course I will do if that turns out to be required.

Martin

7

Well, I would advise doing a clean install just to rule out a corrupt upgrade. This will rule out any errors.

There’s been no issues mentioned on the Forum with the Firewall of which you have described…

I’d suggest doing a clean install to rule out a corrupt installation or any other cause.

1.Download your version of avast!, the avastclear tool and save them to the desktop:

Avast Free Antivirus
Avast Pro Antivirus
Avast Internet Security
Avast Premier

Download Avast Clear Tool

  1. Uninstall Avast in Control panel [If you don’t have Avast in control Panel go to #3]
  2. Uninstall in safe mode using Avastclear. [Running Avastclear is normal mode will give a prompt to go into Safe Mode]
    Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
  3. Install the version you downloaded.
  4. Reboot.

Paid: If you have a paid license, insert the license key/activation code after the reboot at stage 6.

8

Registration in the free version isn’t needed any more. The user has a paid version. :slight_smile:

9

Yeah, I need to edit my template. Thanks.

10

Hi,

Thanks for the advice. ;D

I wait a day or 2 as I have sent the report up to support and want to wait to see what they find.

Ultimately I will try the re-install.

Martin