update 18.6.2349, since this update avast randomly becomes unresponsive and causes my whole computer to do the same all programs hang and computer has to be force closed. I am not convinced that my computer is being protected whilst this is happening. you guys broke it when are you going to fix it or can I have a link to the previous version which gave me 0 problems.
I am using avast I.S on windows 7 pro and runs alongside malwarebytes.
I have done a repair and reinstalled avast to no avail
Been using avast for a number of years now but will most likely by changing when subscription runs out as this is unacceptable.
I also did a clean install of Win7 ultimate, updated it
Now I try to run a Smart Scan on the recent version of Avast and at one point it freezes and error pops up saying (in my native language) just about “Error, avast isn’t currently running” and it skips a step in the Smart Scan. After I try view the report, since it won’t give me option for a new scan - the whole avast report screen is just white for several minutes and doesn’t change at all.
I have been reading numerous posts regarding Avast issues with users that also run Mbam (malwarebytes) along side. It may be worth your while to completely uninstall malwarebytes with their uninstalll utility (mb-clean)
Reboot and see if your PC runs smoother.
Avast & MWB co-existed quite well until the recent Avast update. Coupled with the issues currently being reported by non-MWB users, I respectfully question this advice.
FWIW I’ve been monitoring both forums & the typical guidance, while solid debug technique, ignores the fact that most have been tried & reportedly bore no positive results. Being as I employ ‘layered’ protections, I can wait for a fix with SOME protections disabled… but the ‘chatter’ is often tough to take. :
Just to be clear, I have run Mbam and Avast together for over 20years and am also familiar with the lads a Mbam (for years)
Having said that, I’m also am aware that over the years software changes/developes and code get diversified so it’s not illogical to assume conditions within and OS ‘are not Static’. Things change, software that was once completely compatible becomes inconsistant, unpredictable.
Not all fixes are going to solve all issues for obvious reason that OS configurations are all different and therefore respond differently.
Some users have benefited from uninstalling Mbam, some have not.
Coco is not using MalWareBytes and still has the problem. So the problem is not MalWareBytes. Avast updated itself - overnight Tuesday to Wednesday? - and now
1 prevents access to the internet: Chrome claims the server was too slow to respond, but if I turn Avast off there is no problem. The servers respond as quickly as they have ever done.
2 prevents Outlook sending and downloading mail. Outlook reports that there are too many concurrent connections. It has not done so before.
I have rebooted the machine, and briefly things were better, but then they went wrong again. I have disabled the webshield controls. Avast looks at me sternly and says: ‘All antivirus shields are off and that’s bad. If the three…’ How could I possibly disagree, but if Avast will not even allow me to connect to its own website, what am I too do.
When that message goes away it will tell me to reboot. But I have just rebooted this machine. Oh the irony of it! If I switch the machine off, of course the problem will go away.
Avast is the problem. The Avast free devices on this local network have no problems whatsoever with the internet connection or with email.
Has Avast been fixed, or does Coco have to go back to Norton?
Assuming Coco’s Avast version includes it, disable (uninstall?) the ‘Real Site’ component. Then reboot. All others SEEM to play nice. I’ve had no lock-ups since doing this. YMMV
Did you completely uninstall Norton before you installed Avast? Because if you didn’t you will see issues such as yours (no internet) due to antivirus conflicts from leftover antivirus drivers that did not get removed (Norton).
I did note ‘Assuming Coco’s Avast version includes it’… Coco didn’t say. But it’s a much simpler thing to test, than a uninstall/clean/reinstall… which may be unnecessary. I try to avoid categorical declarations… many non-MWB users seem to be experiencing similar lock-ups.
Dev-Info: [i]Hallo, I’m responsible for Real Site protection in the Avast product. I have tested both products several minutes ago, and problem is only in MalwareBytes Web Protection activation process. It hangs the MB product completely.
If I disable Real Site, enable MB WebProterction and then enable Real Site again, everything works well.
Some more technical pieces of information:
Malware Bytes is trying to filter the UDP traffic (probbably DNS). It’s same as Real site does. If two products try to capture UDP traffic by Windows WFP technology, a UDP packet loop can occurs if it’s not implemented correctly. We found this problem with several other products. It’s caused by two WFP drivers, when each capture UDP packet generated by other, drop it and generate new one. But this new one is presented to first driver, captured, dropped, generated again and it can continue indefinitely.
We discussed the problem with Microsoft WFP developers, to try to find solution for the problem. Avast had some protection against this before, but it doesn’t work every time. Then we implemented new solution recommended by Microsoft. I can see from driver debugging, that it works, when both components are active (as described above). Problem is just in WebProtection activation process (not under my control, no time for reverse engineering). Seems that the MB UDP filtering solution is not compatible with MS recommended solution, but anyway, if you use capture, drop, create and inject new packet scenario for the UDP traffic, it’s completely wrong and can cause conflicts with many products.[/i]
Now I have to make a choice between MWB and Avast, easy really as there is only one MWB. I asked for a download link to the previous version which worked without any issues but got no reply for that request, so tried to restore win 7 back to the previous version and that messed things up completely, had to reinstall windows 7 and to say that I am unhappy about that is an understatement.
So can I have a download link to the previous version and how do I cancel my automatic renewal for avast
Kudos to you for taking responsibility for this mess, I certainly wouldn’t have put my head above water.
Thanks, Asyn. I read that the day it was posted. But, with all respect to the stalwarts of the community… please try to see this from a slightly different angle:
Despite the thoughtful/informed explanation Zdenal provided, it didn’t really explain (maybe I missed i?) why this problem began with an Avast update? Users, who hadn’t the benefit of the dev’s explanation would rightly conclude…
People coming here for a solution are being advised to perform all manner of draconian (‘final’ solution-type) remedial measures, when the same thread you quote reports they have been tried & bore no positive effect.
In the absence of a software fix by either camp, I suggested a temporary solution, tried & verified by many (me!), which allowed users seeking help to regain use of their PC & stop panicking. None of the other suggestions achieved this end (short of completely removing one product , or the other).
Please understand that I own licenses for both of these products, & trust them sufficiently to install them on my PCs. I try not to take sides.
Further, I respect the helpful individuals who daily offer their personal time & wisdom to help others, but who, in this case, found myself knocking heads with. Sometimes the ‘classics’ aren’t the solution. Sorry, & thank you.
Maybe it’s time to go back to basics. Use MB on demand not as a program running in the background.
I personally have done that since the release of version 3 because frankly it’s a system hog.
I may own a lifetime license but only run the program once in a while as a double check to
see if it shows anything not shown by Avast. Outside of some questionable PUP’s, that’s never happened.
Your computer, your choice. I made mine quite a while ago.
As noted in another thread, I have had no such issues (most don’t). MB/Avast (typically) run together with ‘an acceptable’ resource footprint… even on older HW. NOT gonna choose sides here, but you’re right… if i doesn’t work to your satisfaction, don’t use it.
Now I have to make a choice between MWB and Avast, easy really as there is only one MWB. I asked for a download link to the previous version which worked without any issues but got no reply for that request, so tried to restore win 7 back to the previous version and that messed things up completely, had to reinstall windows 7 and to say that I am unhappy about that is an understatement.