Avast has begun identifying the file mrtrate.sys as malware using a “heuristic” method. The recommend action is ignore, which I have been doing. This file is apparently leftover from an old Quicken version (I am using Quicken 2007). It is a device driver which I have turned off using device manager and have told Avast to ignore it but I still get the warning when I boot. I did a complete scan with no problems found. I have asked Intuit if this file is needed for Quicken but they didn’t answer the question (surprise!).
This is I believe the anti-rootkit scan that happens 8 minutes after boot ?
When detected did you allow the file to be sent to avast for analysis ?
The ignore function doesn’t seem to 100% in this anti-rootkit scan as there has been another report of a similar issue, the ignore not sticking. Unlike the other process exclusions which you can manually set this one isn’t so easy.
OK I have been doing some more searching and found the topic I mentioned, this is the specific post, but the whole topic shows some inconsistency in getting the anti-rootkit function to icnore a file.
You generally won’t receive a response as that submission is anonymous isn’t it ???
If not and you provide an email address, etc. then unless they need more information, your only indication might be that the file is no longer detected (indicating a correction of the detection method).
Obviously if you added the file to the exceptions you wouldn’t know as it would be ignored not scanned.
Just wanted to thank you DavidR for all the posts on this subject. I was really getting upset seeing this message every day. Glad I stopped in. I just got the Avast program update and I’ll see if that helps too!
