Licence expired before expiry date

system · 2015-04-23T12:21:35.000Z

Dear Avast Support Team,

I have purchased Avast Pro Antivirus 2015 (allowed 3 PC on the same licence number), on 20 January 2015. Today i got a notification saying that my antivirus have expired.

Also i have to reformatted my PC because because of issues. When i reinstalled Avast Pro on the same PC, it showed that I have used up 2 out of my 3 allowable PC. Why should it be shown that i have used up 2 when it the same computer?

Please rectify this matter urgently because i am currently running my PC without any protections. Please email me.

Kind regards

Sid

Eddy · 2015-04-23T12:31:36.000Z

It is because you still have the “old pc” connected to your account.
Login at https://my.avast.com
Remove the system
Add the newly installed system

allenergy11 · 2015-04-23T13:34:09.000Z

sythonhay post:1:

Dear Avast Support Team,

I have purchased Avast Pro Antivirus 2015 (allowed 3 PC on the same licence number), on 20 January 2015. Today i got a notification saying that my antivirus have expired.

Also i have to reformatted my PC because because of issues. When i reinstalled Avast Pro on the same PC, it showed that I have used up 2 out of my 3 allowable PC. Why should it be shown that i have used up 2 when it the same computer?

Please rectify this matter urgently because i am currently running my PC without any protections. Please email me.

Kind regards

Sid

Get in touch with support at http://support.avast.com Open a ticket and accurately choose your department and write a clear and compelling subject. Chose a high importance level.

I believe this is related to the same aggressive marketing behavior that did this to me twice in 4 days and sent me hyper aggressive marketing emails over 6 months. Lukas Hasik (VP Customer Care and Satisfaction) feels it is a bug. I feel it is an aggressive marketing campaign. Interestingly I purchased my (2nd) renewal in January 2015 also, on the 27th. This was turned off and all remaining time gone and I was told it expired. I wonder if there is a bug in the system not logging the January 2015 purchases correctly?

Do not run your PC without protection, get this resolved asap, meantime purchase another 1 PC license if you have for now (avast! will refund you for it once your situation is sorted out.) Otherwise use Windows built in antivirus program for now.

Good luck!

DavidR · 2015-04-23T13:56:27.000Z

The windows inbuilt AV is pretty poor - even Microsoft recommends using a 3rd party AV - using the free version of avast would be preferable to that until the matter is resolved.

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