Licence key update impossible

Avast Free Antivirus / Premium Security
1

Hi,

I am an avast user for several years now but I need help since I cannot update the licence key anymore.
It’s seems to be temporary disabled due to a clock/date issue!!??
Here is the log :

16.06.2009 12:10:02 general: Started: 16.06.2009, 12:10:02
16.06.2009 12:10:02 general: Running setup_av_pro-537 (1335)
16.06.2009 12:10:02 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
16.06.2009 12:10:02 system: Memory: 37% load. Phys:1316360/2096620K free, Page:2794440/3511888K free, Virt:2064584/2097024K free
16.06.2009 12:10:02 system: Computer WinName: AKAI
16.06.2009 12:10:02 system: Windows Net User: AKAI\harmoril
16.06.2009 12:10:02 general: Cmdline: /downloadpkgs /noreboot /silent /progress
16.06.2009 12:10:02 general: DldSrc set to inet
16.06.2009 12:10:02 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
16.06.2009 12:10:02 general: Old version: 537 (1335)
16.06.2009 12:10:02 registry: Error deleting registry: Software\Alwil Software\Avast\4.0\UpdateReady (0x00000005)
16.06.2009 12:10:02 system: Using temp: C:\DOCUME~1\harmoril\LOCALS~1\Temp_av_proI.tm~a04884 (10288M free)
16.06.2009 12:10:02 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.06.2009 12:10:02 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
16.06.2009 12:10:02 system: Computer DnsName: akai
16.06.2009 12:10:02 system: Computer Ip Addr: 192.168.1.3
16.06.2009 12:10:02 system: Installed in: C:\Maintenance\Securite\Avast4 (10288M free)
16.06.2009 12:10:02 internet: SYNCER: Type: use IE settings
16.06.2009 12:10:02 internet: SYNCER: Auth: another authentication, use WinInet
16.06.2009 12:10:02 package: Part prg_av_pro-537 is installed
16.06.2009 12:10:02 package: IsInstalledPartVpuOkay: C:\Maintenance\Securite\Avast4\Setup\part-vps-9060700.vpu does not exist
16.06.2009 12:10:02 package: Part vps-9061500 was guessed as installed
16.06.2009 12:10:02 package: Part news-50 is installed
16.06.2009 12:10:02 package: Part setup_av_pro-537 is installed
16.06.2009 12:10:02 package: IsInstalledPartVpuOkay: C:\Maintenance\Securite\Avast4\Setup\part-jrog-131.vpu does not exist
16.06.2009 12:10:02 package: Part jrog-139 was guessed as installed
16.06.2009 12:10:02 general: Old version: 537 (1335)
16.06.2009 12:10:07 file: SetExistingFilesBitmap: 1055->155->155
16.06.2009 12:10:07 general: GUID: 90fff5e7-1116-4ca7-8b3b-e87e956b5215
16.06.2009 12:10:07 general: Server definition(s) loaded for ‘main’: 255 (maintenance:0)
16.06.2009 12:10:07 general: SelectCurrent: selected server ‘Download605 AVAST Server’ from ‘main’
16.06.2009 12:10:07 internet: SYNCER: Type: use IE settings
16.06.2009 12:10:07 internet: SYNCER: Auth: another authentication, use WinInet
16.06.2009 12:10:07 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
16.06.2009 12:10:07 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
16.06.2009 12:10:07 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
16.06.2009 12:10:07 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
16.06.2009 12:10:07 general: progress thread start
16.06.2009 12:10:07 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
16.06.2009 12:10:08 internet: Used server: http://75.125.192.114/iavs4x
16.06.2009 12:10:08 general: Server definition(s) loaded for ‘main’: 255 (maintenance:0)
16.06.2009 12:10:08 general: SelectCurrent: selected server ‘Download913 AVAST Server’ from ‘main’
16.06.2009 12:10:08 internet: SYNCER: Type: use IE settings
16.06.2009 12:10:08 internet: SYNCER: Auth: another authentication, use WinInet
16.06.2009 12:10:09 internet: Used server: http://75.126.203.78/iavs4x
16.06.2009 12:10:09 package: LoadProductVpu: C:\Maintenance\Securite\Avast4\Setup\prod-av_pro.vpu
16.06.2009 12:10:09 package: LoadPartInfo: jrog = jrog-139 returned 00000000
16.06.2009 12:10:09 package: LoadPartInfo: news = news-50 returned 00000000
16.06.2009 12:10:09 package: LoadPartInfo: program = prg_av_pro-537 returned 00000000
16.06.2009 12:10:09 package: LoadPartInfo: setup = setup_av_pro-537 returned 00000000
16.06.2009 12:10:09 package: LoadPartInfo: vps = vps-9061500 returned 00000000
16.06.2009 12:10:09 package: LoadProductVpu: C:\Maintenance\Securite\Avast4\Setup\prod-av_pro.vpu ended with 00000000
16.06.2009 12:10:09 general: Part of license key: W30875414H5400A1106
16.06.2009 12:10:09 general: Invalid value (1245147009<0)
16.06.2009 12:10:09 general: Invalid licence: 0x2000001D
16.06.2009 12:10:09 package: LoadAllDefs failed 0x2000001D
16.06.2009 12:10:09 package: FilterOutExistingFiles: 155 & 155 = 0
16.06.2009 12:10:09 package: IsFullOkay: vps-9061500.vpu - not okay (doesn’t exist)
16.06.2009 12:10:09 package: SetDownloadBits: vps setting 8 diffs to process
16.06.2009 12:10:09 package: IsFullOkay: vpsm-9061500.vpu - not okay (doesn’t exist)
16.06.2009 12:10:09 package: IsFullOkay: vpsm-9061500.vpu - not okay (doesn’t exist)
16.06.2009 12:10:09 package: SetFullAsMarked: Package vpsm set to 1
16.06.2009 12:10:09 package: IsFullOkay: jrog-139.vpu - not okay (doesn’t exist)
16.06.2009 12:10:09 package: SetDownloadBits: jrog setting 8 diffs to process
16.06.2009 12:10:09 package: FilterOutExistingFiles: 155 & 155 = 0
16.06.2009 12:10:09 general: m_bOperationDidSomething 155/155/0
16.06.2009 12:10:09 general: Err:The license key for this product is temporarily disabled

Wishing you can help me thanks.

2

Can you try to register again here: https://secure.avast.com/scripts/register.php?lang=ENG
And try a new registration key?
Maybe you could try an installation from the scratch if that fails.

3

Thanks for your answer Tech :wink:

The problem is now solved. I followed a procedure found on this forum :-\

1-Start Windows XP in “without fail mode”
2-uninstalled Avast using the cleaner we can find on avast website(uninstallation impossible in normal mode)
3- clean install of avast
4-it rocks.

Thanks the forum :slight_smile:

4

Welcome to avast forums. Feel free to come back any time you need help or just to change experiences 8)