Licence Problem - Avast! SBS Server Edition

Avast Business Avast Server Protection
1

Hi,
I have been evaluating the SBS edition of avast for a while and I have just purchased a 3 year licence. I specified 16 users in the order. I have installed the licence and it shows as the following :-

Product Type Count Valid To Update To Issued
avast! SBS edition - Standard Release 16 -unlimited- Dec 19, 2010 Oct 19, 2007
Avast! Network Client Release 1 -unlimited- Dec 19, 2010 Oct 19, 2007

Is this correct ? The management console is showing all but three clients with the key icon which I believe means it thinks we do not have enough licences which would seem to make sense as the count for the net client is 1.

Any help would be appreciated.

2

Oh dear, I think I know what I have done now :cry:
Looks like I ordered the SBS server edition when I should have ordered the SBS suite.
Is there any way I can change the licence to SBS suite and pay the difference ?

Kind Regards.

3

I would suggest you contact sales @ avast.com (without the spaces) and explain the problem, I’m sure they will be able to help.

4

I have contacted sales and it is all sorted :slight_smile: I have been given a refund and I can now order the correct license. As an I.T. veteran, I can’t believe I made this mistake but then again, just human I guess!

I have to say that I am very impressed with the customer service. It’s a great product anyway but I did not think it would be so easy to fix this mess up on my part. Top respect guys.

Kind Regards,
Trevor.