Licences disappeared from account

btucker7587 · 2015-07-12T22:32:18.000Z

I have two avast licenses and both have disappeared from my account. One expires in August and another expires in a few days. I got charged for the July renewal, but I do not have a key file to continue to use. I have received no emails, not notifications on my Avast account or anything else that I need to get a new key file.

What gives?

Eddy · 2015-07-12T22:53:06.000Z

https://www.avast.com/resend-license-paid.php

See if you can download the license file.

btucker7587 · 2015-07-13T03:14:00.000Z

No luck there. I will put a stop on the credit card payment and re-order a key. Disappointed that Avast would charge me and not renew my key. This also does not explain why my License that ends in August is no longer reflecting on my account.

:o

Asyn · 2015-07-13T04:43:29.000Z

Submit a ticket: https://support.avast.com/Tickets/Submit

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