DavidR
6
Whilst you have a legitimate complaint please keep your comments civil.
The person who replied to you is an avast user like yourself, who in this case got it wrong based on your last post, which appears to say you still have a problem (but didn’t define it was with the program). Rather than in you first long post of which one line appears to say you have it resolved.
The telephone support that you contacted was a 3rd party services company not speaking directly to Avast Software. To be honest I feel this 3rd party support is sadly lacking.
I too am an avast user who wants nothing more than to help other avast users as are the majority of people who respond in the forums. Only those with avast! Team in the information to the left of the post.