License Key Problem

Avast Free Antivirus / Premium Security
1

Hi! I’m new with Avast 4.7 Home and i tried to register my License Key…I did it like shown on the video…Everything went fine and i received a message that registration was successful (i have the greek version)…When i tried to open the program by clicking on the icon in System Tray, it asked again for the license key…I pasted it again and i received the same successful message again…Every time i open the program, or every time i try to register the program i receive the same message “all ok”, but it asks me all the time for the key… What can i do???

Thank you very much for your help in advance…

PS: My English are awful, i’m really sorry…

2

You should be logged as Administrator when entering the license key…

3

I’m the only user of this PC and i have administrator rights…

4

Did you use the Trial version period before registering avast?
Is your system time/date correct?
Which is your operational system?

No, it’s not that bad… we can understand you pretty well :wink:

5

I installed it today for the first time…
My time and date are correct…
I use Windows Xp SP 2 (no updates)…

6

Well… this is something I can’t guess the solution ::slight_smile:
Maybe we can find something if you post your the last parts of the following log files:

C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
C:\Program Files\Alwil Software\Avast4\Setup\setup.log

Did you use any other antivirus in the past?

7

I formatted my disc on Monday and since then i used Panda 2007 (trial version)

I think these are what you asked…

DATA SETUP.LOG

09.12.2006 01:05:59.000 1165619159 package vps: same as previous [065501]
09.12.2006 01:05:59.000 1165619159 package FilterOutExistingFiles: 141 & 141 = 0
09.12.2006 01:05:59.000 1165619159 package Transferred files: 3
09.12.2006 01:05:59.000 1165619159 package Transferred bytes: 30
09.12.2006 01:05:59.000 1165619159 package Transfer time: 1297 ms
09.12.2006 01:05:59.000 1165619159 file NeedReboot=false
09.12.2006 01:05:59.000 1165619159 general Return code: 0x20000001 [Nothing done]
09.12.2006 01:05:59.000 1165619159 general Stopped: 09.12.2006, 01:05:59

SETUP SETUP.LOG

01:05:56 vrb/gen Used server: http://download51.avast.com/iavs4x
01:05:56 nrm/gen Server definition(s) loaded for ‘main’: 80 (maintenance:0)
01:05:56 nrm/gen SelectCurrent: selected server ‘Download24 AVAST server’ from ‘main’
01:05:56 min/pkg GetPackages - set proxy for inet
01:05:56 nrm/int SYNCER: Type: use IE settings
01:05:56 nrm/int SYNCER: Auth: another authentication, use WinInet
01:05:56 vrb/gen Used server: http://download24.avast.com/iavs4x
01:05:56 vrb/gen Used server: http://download24.avast.com/iavs4x
01:05:56 min/gen Part of license key: W44445286H3800A1106
01:05:56 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
01:05:56 vrb/pkg LatestPartInfo: news = news-4b
01:05:56 vrb/pkg LatestPartInfo: program = prg_av_pro-37c
01:05:56 vrb/pkg LatestPartInfo: setup = setup_av_pro-37c
01:05:56 vrb/pkg LatestPartInfo: vps = vps-65501
01:05:56 vrb/pkg FilterOutExistingFiles: 141 & 141 = 0
01:05:56 vrb/pkg FilterOutExistingFiles: 141 & 141 = 0
01:05:59 nrm/pkg vps: same as previous [065501]
01:05:59 vrb/pkg FilterOutExistingFiles: 141 & 141 = 0
01:05:59 nrm/pkg Transferred files: 3
01:05:59 nrm/pkg Transferred bytes: 30
01:05:59 nrm/pkg Transfer time: 1297 ms
01:05:59 vrb/fil NeedReboot=false
01:05:59 min/gen Return code: 0x20000001 [Nothing done]
01:05:59 min/gen Stopped: 09.12.2006, 01:05:59

Thanks for the help and patience… :slight_smile:

8

Panda generates false positives but not these problems :-\

Your system seems ok :-\

Well I’m trying but I’m not suceeding to find a solution. Maybe:

  1. Uninstall avast from Control Panel first.
  2. Boot
  3. Use Avast Uninstall for complete uninstallation (read http://www.avast.com/eng/avast_uninstall_util.html)
  4. Boot
  5. Install again
9

Ok I’ll try that, but tomorrow morning, because here in Greece is almost 04:00…

Thank you anyway… I really feel indebted…Thanks again…

10

Ok, see you round tomorrow :wink: :wink:
Here is late too, I’m going to sleep 8)

11

That’s strange… the key (or rather, a derived information) should be stored somewhere in HKLM\Software when you enter it. Did you change any access rights that might prevent the user (the one currently logged on) from writing to this registry key?