Hi
My antivirus hasn’t been updating. When I manually press update it pops up a msg saying that my license key is temporarily disabled because
“- your system time/date has changed; fix it and enter the license key again”
there is nothing wrong with my system date and time…so i enter the license key again and it just says the same thing. What do i do? thanks!
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
I’m getting the same message, and I’m unable to update it. I think it started up when I switched on my comp at an odd time (4 AM I think), and now I’m getting this message. Here’s my log file:
05.09.2008 23:49:30.000 1220622570 general Old version: 4b1 (1201)
05.09.2008 23:49:30.000 1220622570 file SetExistingFilesBitmap: 1054->154->154
05.09.2008 23:49:30.000 1220622570 general GUID: e71af542-e044-4a20-b906-f9f80509572f
05.09.2008 23:49:30.000 1220622570 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
05.09.2008 23:49:30.000 1220622570 general SelectCurrent: selected server ‘Download98 AVAST Server’ from ‘main’
05.09.2008 23:49:30.000 1220622570 internet SYNCER: Type: use IE settings
05.09.2008 23:49:30.000 1220622570 internet SYNCER: Auth: another authentication, use WinInet
05.09.2008 23:49:30.000 1220622570 internet SYNCER: Agent=Syncer/4.80 (av_pro-1201;f)
05.09.2008 23:49:31.000 1220622571 internet Used server: http://download98.avast.com/iavs4x
05.09.2008 23:49:31.000 1220622571 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
05.09.2008 23:49:31.000 1220622571 general SelectCurrent: selected server ‘Download663 AVAST Server’ from ‘main’
05.09.2008 23:49:31.000 1220622571 internet SYNCER: Type: use IE settings
05.09.2008 23:49:31.000 1220622571 internet SYNCER: Auth: another authentication, use WinInet
05.09.2008 23:49:32.000 1220622572 internet Used server: http://download663.avast.com/iavs4x
05.09.2008 23:49:32.000 1220622572 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
05.09.2008 23:49:32.000 1220622572 package LoadPartInfo: jrog = jrog-4a returned 00000000
05.09.2008 23:49:32.000 1220622572 package LoadPartInfo: news = news-4b returned 00000000
05.09.2008 23:49:32.000 1220622572 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
05.09.2008 23:49:32.000 1220622572 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
05.09.2008 23:49:32.000 1220622572 package LoadPartInfo: vps = vps-8090500 returned 00000000
05.09.2008 23:49:32.000 1220622572 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
05.09.2008 23:49:32.000 1220622572 package LoadPartVpu: Loading ‘part-prg_av_pro-4b1.vpu’ returned 00000000
05.09.2008 23:49:32.000 1220622572 package LoadPartVpu: Loading ‘part-vps-8090500.vpu’ returned 00000000
05.09.2008 23:49:32.000 1220622572 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
05.09.2008 23:49:32.000 1220622572 package LoadPartVpu: Loading ‘part-setup_av_pro-4b1.vpu’ returned 00000000
05.09.2008 23:49:32.000 1220622572 package WARN:LoadPartVpu ended on no pInfo
05.09.2008 23:49:32.000 1220622572 package LoadPartVpu: Loading ‘part-jrog-42.vpu’ returned 00000000
05.09.2008 23:49:32.000 1220622572 general Part of license key: [Removed]
05.09.2008 23:49:32.000 1220622572 general Invalid value (1)
05.09.2008 23:49:32.000 1220622572 general Invalid licence: 0x2000001D
05.09.2008 23:49:32.000 1220622572 general Err:The license key for this product is temporarily disabled.
05.09.2008 23:49:48.000 1220622588 package Transferred: files 2, bytes 20, time 1107 ms
05.09.2008 23:49:48.000 1220622588 package Retries: total 0, files 0, servers 2
05.09.2008 23:49:48.000 1220622588 package Submit: files 0, bytes 0, time 0 ms
05.09.2008 23:49:48.000 1220622588 package Submit success: files 0, bytes 0, time 0 ms
05.09.2008 23:49:49.000 1220622589 internet Sending stats ‘http://download663.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
05.09.2008 23:49:49.000 1220622589 file NeedReboot=false
05.09.2008 23:49:49.000 1220622589 general Return code: 0x2000001D [The license key for this product is temporarily disabled.]
05.09.2008 23:49:49.000 1220622589 general Stopped: 05.09.2008, 23:49:49
05.09.2008 23:50:37.000 1220622637 general Started: 05.09.2008, 23:50:37
05.09.2008 23:50:37.000 1220622637 general Running setup_av_pro-4b1 (1201)
05.09.2008 23:50:37.000 1220622637 system Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1]
05.09.2008 23:50:37.000 1220622637 system Memory: 35% load. Phys:2038320/2097151K free, Page:4194303/4194303K free, Virt:2027480/2097024K free
05.09.2008 23:50:37.000 1220622637 system Computer WinName: PC
05.09.2008 23:50:37.000 1220622637 system Windows Net User: PC\Home
05.09.2008 23:50:37.000 1220622637 general Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
05.09.2008 23:50:37.000 1220622637 general DldSrc set to inet
05.09.2008 23:50:37.000 1220622637 general Operation set to INST_OP_UPDATE_GET_PACKAGES
05.09.2008 23:50:37.000 1220622637 general Old version: 4b1 (1201)
05.09.2008 23:50:37.000 1220622637 system Using temp: C:\Users\Home\AppData\Local\Temp_av_proI.tm~a05180 (222305M free)
05.09.2008 23:50:37.000 1220622637 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
05.09.2008 23:50:37.000 1220622637 internet SYNCER: Agent=Syncer/4.80 (av_pro-1201;p)
05.09.2008 23:50:37.000 1220622637 system Computer DnsName: PC
05.09.2008 23:50:37.000 1220622637 system Computer Ip Addr: 192.168.0.102
05.09.2008 23:50:37.000 1220622637 system Installed in: C:\Program Files\Alwil Software\Avast4 (222305M free)
05.09.2008 23:50:37.000 1220622637 internet SYNCER: Type: use IE settings
05.09.2008 23:50:37.000 1220622637 internet SYNCER: Auth: another authentication, use WinInet
05.09.2008 23:50:37.000 1220622637 package Part prg_av_pro-4b1 is installed
05.09.2008 23:50:37.000 1220622637 package IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast4\Setup\part-vps-8070600.vpu does not exist
05.09.2008 23:50:37.000 1220622637 package Part vps-8090500 was guessed as installed
05.09.2008 23:50:37.000 1220622637 package Part news-4b is installed
05.09.2008 23:50:37.000 1220622637 package Part setup_av_pro-4b1 is installed
05.09.2008 23:50:37.000 1220622637 package Part jrog-42 is installed
05.09.2008 23:50:37.000 1220622637 general Old version: 4b1 (1201)
05.09.2008 23:50:37.000 1220622637 file SetExistingFilesBitmap: 1054->154->154
05.09.2008 23:50:37.000 1220622637 general GUID: e71af542-e044-4a20-b906-f9f80509572f
05.09.2008 23:50:38.000 1220622638 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
05.09.2008 23:50:38.000 1220622638 general SelectCurrent: selected server ‘Download649 AVAST Server’ from ‘main’
05.09.2008 23:50:38.000 1220622638 internet SYNCER: Type: use IE settings
05.09.2008 23:50:38.000 1220622638 internet SYNCER: Auth: another authentication, use WinInet
05.09.2008 23:50:38.000 1220622638 internet SYNCER: Agent=Syncer/4.80 (av_pro-1201;f)
05.09.2008 23:50:38.000 1220622638 internet Used server: http://download649.avast.com/iavs4x
05.09.2008 23:50:39.000 1220622639 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
05.09.2008 23:50:39.000 1220622639 general SelectCurrent: selected server ‘Download633 AVAST Server’ from ‘main’
05.09.2008 23:50:39.000 1220622639 internet SYNCER: Type: use IE settings
05.09.2008 23:50:39.000 1220622639 internet SYNCER: Auth: another authentication, use WinInet
05.09.2008 23:50:39.000 1220622639 internet Used server: http://download633.avast.com/iavs4x
05.09.2008 23:50:39.000 1220622639 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
05.09.2008 23:50:39.000 1220622639 package LoadPartInfo: jrog = jrog-4a returned 00000000
05.09.2008 23:50:39.000 1220622639 package LoadPartInfo: news = news-4b returned 00000000
05.09.2008 23:50:39.000 1220622639 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
05.09.2008 23:50:39.000 1220622639 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
05.09.2008 23:50:39.000 1220622639 package LoadPartInfo: vps = vps-8090500 returned 00000000
05.09.2008 23:50:39.000 1220622639 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
05.09.2008 23:50:39.000 1220622639 package LoadPartVpu: Loading ‘part-prg_av_pro-4b1.vpu’ returned 00000000
05.09.2008 23:50:39.000 1220622639 package LoadPartVpu: Loading ‘part-vps-8090500.vpu’ returned 00000000
05.09.2008 23:50:39.000 1220622639 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
05.09.2008 23:50:39.000 1220622639 package LoadPartVpu: Loading ‘part-setup_av_pro-4b1.vpu’ returned 00000000
05.09.2008 23:50:39.000 1220622639 package WARN:LoadPartVpu ended on no pInfo
05.09.2008 23:50:39.000 1220622639 package LoadPartVpu: Loading ‘part-jrog-42.vpu’ returned 00000000
05.09.2008 23:50:39.000 1220622639 general Part of license key: [Removed]
05.09.2008 23:50:39.000 1220622639 general Invalid value (1)
05.09.2008 23:50:39.000 1220622639 general Invalid licence: 0x2000001D
05.09.2008 23:50:39.000 1220622639 general Err:The license key for this product is temporarily disabled.
05.09.2008 23:50:42.000 1220622642 package Transferred: files 2, bytes 20, time 1031 ms
05.09.2008 23:50:42.000 1220622642 package Retries: total 0, files 0, servers 2
05.09.2008 23:50:42.000 1220622642 package Submit: files 0, bytes 0, time 0 ms
05.09.2008 23:50:42.000 1220622642 package Submit success: files 0, bytes 0, time 0 ms
05.09.2008 23:50:42.000 1220622642 internet Sending stats ‘http://download633.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
05.09.2008 23:50:42.000 1220622642 file NeedReboot=false
05.09.2008 23:50:42.000 1220622642 general Return code: 0x2000001D [The license key for this product is temporarily disabled.]
05.09.2008 23:50:42.000 1220622642 general Stopped: 05.09.2008, 23:50:42
I’ve removed my key, but it did show up in the log file. Any help appreciated.
Can you try to register again and receive another key?
Are you using Home (free) version, aren’t you?
If you’re using the Pro one, maybe you could contact sales (at) avast (dot) com and explain what is happening…