License not showing

system · 2015-09-03T10:24:31.000Z

I have a 3-machine Internet Security license which is paid up to April 2016.

When I go to my account at https://my.avast.com/, it shows the 3 devices, but under Licenses it shows “You don’t have any Avast licenses yet” with a “PURCHASE NEW LICENSE” button. Shouldn’t my license be shown under Licenses?

Asyn · 2015-09-03T11:10:41.000Z

Did you buy from Avast directly or from a reseller…?

miraDi · 2015-09-03T17:09:08.000Z

Hello Malcom18,

did you buy your licenses using the same email as you are using to login to avast account?

Sincerely,

Avast Account Team

system · 2015-09-03T18:04:20.000Z

No, I originally bought the 3-machine licence when I was logged in with my business email address, which I’ve just changed because I retired from the business a few days ago.

system · 2015-09-07T03:43:27.000Z

Howdie,
I also bought a licence for 3 machines and it is not showing.
I bought from avast website, and paid with paypal so I have a receipt.
Is there any way of recifying this?

cheers mr eze

system · 2015-09-07T19:38:57.000Z

In my case, as miraDi suggested, the problem was solved by changing back to my original email address.

system · 2015-10-02T01:25:33.000Z

Resultado do pedido da licença Avast‏

Resultado do pedido da licença Avast
Avast Support team Adicionar aos contatos 22:17 Manter esta mensagem na parte superior de sua caixa de entrada
Para: y12carriel@hotmail.com
support@avast.com
Prezado cliente,

Pedimos desculpa, mas nossos registros não mostram compras válidas com o e-mail que você informou…

Por favor, certifique-se de que as informações fornecidas estão corretas e de que a compra foi realizada utilizando o mesmo endereço de e-mail.

Se você comprou a sua licença de um revendedor Avast, por favor entre em contato direto com ele (http://www.avast.com/pt-br/locate-dealer).

Com os melhores cumprimentos,

A equipe Avast

Asyn · 2015-10-02T06:09:54.000Z

Please post English here, else use the forum section for your language.
→ https://forum.avast.com/index.php?board=21.0

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