Hello,
I bought avast premium 2024 for 1 pc for a period of three years from MrMaid store at Shopee and was asked to contact CS but acaant find it.
I have a problem during the installation, avast was already installed on my Windows computer before i re-installing my windows system, but now it says it was overused.
There is an option with a “switch to new subscription” tab this is what I have done several times, but it does not work despite several restarts of the pc.
I went to the avast site support and they say uninstall everything and reinstall the programs. So that’s what I did, but now impossible to enter the license key that I was given, the error message appears (sorry, you have used this code too many times) there is therefore impossible to use this key.
You will be able to see that the license key was activated this morning on my pc but that since the reinstallation of avast I no longer have access to it, it has only been validated on my pc and on no other.
Could anyone help me ?
Hi
How did you uninstall avast. the easy way in control panel add/remove?
If so it may not have removed everything so your licence key may think its still active.
Try the avast remove tool Avast Removal Tool | Download Avast Clear | Avast
also worth checking your account How to manage subscriptions via your Avast Account | Avast
but im not sure it may not show up as you bought your licence of a third party site. Im the same i bought 10 pc 3 years of ebay for less than 1 year direct from avast and it now does not show in my avast account.