License 

system · 2016-12-31T11:27:30.000Z

Bought license renew, but never get license key , what to do ?

Eddy · 2016-12-31T11:34:31.000Z

Check your email (including the spam folder).
If it isn’t there download the license file through your avast account ( https://my.avast.com)

Please (re)search before posting as things like this have been explained many times before.

bob3160 · 2016-12-31T14:56:30.000Z

https://my.avast.com/en-us/#licenses

system · 2016-12-31T15:05:56.000Z

It’s giving me old activation license code . I made payment 30.12.2016 в 23:11 , Yandex money , 1700 Rub for 2 years /

bob3160 · 2016-12-31T15:09:28.000Z

mx6s post:4:

It’s giving me old activation license code . I made payment 30.12.2016 в 23:11 , Yandex money , 1700 Rub for 2 years /

It may take a while for the account to update ???
You can also contact Avast regarding the license at:
http://support.avast.com/support/tickets/new

system · 2016-12-31T15:15:01.000Z

Ok , i will wait until tomorrow, if nothing changed i’ll contact Avast regarding. Thank you ! Best wishes in a New Year )

bob3160 · 2016-12-31T17:53:29.000Z

mx6s post:6:

Ok , i will wait until tomorrow, if nothing changed i’ll contact Avast regarding. Thank you ! Best wishes in a New Year )

Happy New Year to you. If you need any further assistance just post back in this thread.

system · 2017-01-10T21:05:40.000Z

Thank you for contacting Avast. You just need to contact Softline directly about your subscription.
I hope this helps.
That answer i did get from Avast Customer Care after 8days of silence . That is really professional answer .
What next ? I want my license key or my money refund, thank you .

bob3160 · 2017-01-10T21:09:45.000Z

I’ve contacted Avast and hope it gets you a reply more acceptable than the reply
you received via the ticket portal.

Asyn · 2017-01-11T05:20:13.000Z

mx6s post:8:

Thank you for contacting Avast. You just need to contact Softline directly about your subscription.
I hope this helps.
That answer i did get from Avast Customer Care after 8days of silence . That is really professional answer .
What next ? I want my license key or my money refund, thank you .

Hi, if you did buy from a reseller, you need to contact them directly.
(Guess Softline is a reseller…!?)

Eddy · 2017-01-11T09:18:39.000Z

Softline is a Russion online store that sells all kinds of software.
It is not a avast distributor nor a official reseller.
https://www.avast.com/locate-dealer#5_236_tab1

mx6s,

contact softline.
They must send you the license file (or activation code).

system · 2017-01-11T12:49:11.000Z

bob3160 post:9:

I’ve contacted Avast and hope it gets you a reply more acceptable than the reply
you received via the ticket portal.

Thank you very much ! Vladimir from Avast Support Team contact me and solved the problem.
Thank you for your Help.

bob3160 · 2017-01-11T13:00:18.000Z

mx6s post:12:

bob3160 post:9:

I’ve contacted Avast and hope it gets you a reply more acceptable than the reply
you received via the ticket portal.

Thank you very much ! Vladimir from Avast Support Team contact me and solved the problem.
Thank you for your Help.

Glad to hear that. Thanks Vladimir for your quick intervention.

moroni · 2017-01-12T10:12:51.000Z

Eddy post:11:

Softline is a Russion online store that sells all kinds of software.
It is not a avast distributor nor a official reseller.
https://www.avast.com/locate-dealer#5_236_tab1

mx6s,

contact softline.
They must send you the license file (or activation code).

This is incorrect. Softline is our partner in Russia (similar as DR or Nexway in other countries).

Eddy · 2017-01-12T10:20:16.000Z

In that case Softline should be mentioned on the website as partner.

moroni · 2017-01-12T11:45:41.000Z

Good point. I will request to have them added to the FAQ article

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