Using SOA version 1.1.132.15 running on Windows 7 Ultimate.
Console is now showing a “License warning” stating the current license is not active and is in “Waiting for Trial” status.
This problem apparently accounts for the fact that SOA is now reporting that all clients are disconnected (even though the clients can connect to the server and download updates); see my previous post “All Workstations Disconnected in SOA”.
This license was purchased last year through Avast Foresite USA and is valid for 3 years.
I have tried re-inserting the license twice.
I have tried restarting the SOA servers several times in the following ways:
Manually through the Windows Servers application.
Automatically through a Windows cold reboot.
Allowing the SOA servers to restart themselves after attempting to reinsert the license.
In each case LicenseUtil.exe consistently fails, and generates Windows Exception Code 0xc0000409.
I have seen other posts on this topic, however, unlike those situations, no attempt to restart the Avast! servers or the computer solves the problem.
Windows Event Log dumps follow:
Log Name: Application
Source: Application Error
Date: 7/16/2013 12:59:19 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WORF
Description:
Faulting application name: LicenseUtil.exe, version: 0.0.0.0, time stamp: 0x4ed77113
Faulting module name: LicenseUtil.exe, version: 0.0.0.0, time stamp: 0x4ed77113
Exception code: 0xc0000409
Fault offset: 0x00001384
Faulting process id: 0xab8
Faulting application start time: 0x01ce8245c6d0deec
Faulting application path: C:\Program Files\AVAST Software\Administration Console\x86\LicenseUtil.exe
Faulting module path: C:\Program Files\AVAST Software\Administration Console\x86\LicenseUtil.exe
Report Id: 0d8be617-ee39-11e2-8d60-c86000e2162f
Event Xml:
1000
2
100
0x80000000000000
3141
Application
WORF
LicenseUtil.exe
0.0.0.0
4ed77113
LicenseUtil.exe
0.0.0.0
4ed77113
c0000409
00001384
ab8
01ce8245c6d0deec
C:\Program Files\AVAST Software\Administration Console\x86\LicenseUtil.exe
C:\Program Files\AVAST Software\Administration Console\x86\LicenseUtil.exe
0d8be617-ee39-11e2-8d60-c86000e2162f
Log Name: Application
Source: Windows Error Reporting
Date: 7/16/2013 12:59:19 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: WORF
Description:
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: LicenseUtil.exe
P2: 0.0.0.0
P3: 4ed77113
P4: LicenseUtil.exe
P5: 0.0.0.0
P6: 4ed77113
P7: 00001384
P8: c0000409
P9: 00000000
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_LicenseUtil.exe_159160752cce8fb78467d38429f758df325cb541_0b6cde0e
Analysis symbol:
Rechecking for solution: 0
Report Id: 0d8be617-ee39-11e2-8d60-c86000e2162f
Report Status: 4
Event Xml:
1001
4
0
0x80000000000000
3142
Application
WORF
0
BEX
Not available
0
LicenseUtil.exe
0.0.0.0
4ed77113
LicenseUtil.exe
0.0.0.0
4ed77113
00001384
c0000409
00000000
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_LicenseUtil.exe_159160752cce8fb78467d38429f758df325cb541_0b6cde0e
0
0d8be617-ee39-11e2-8d60-c86000e2162f
4