Little help pls.

New to the forum, I had a bug that installed some backdoor stuff as well as changed my windows update settings & microsoft firewall settings.
By following all of the great advice on here I think I licked most of it; but I think I still have a few issues.
The #1 I notice being that in the microsoft security center my firewall is turned off & there is no way to turn it back on.

Any additional advice would be appreciated. Enjoy reading all of the great tips…btw.

Hi and welcome,
download this little program and generate a log to submit on your next post.
this will tell us quickly and simply how your system is travelling.
http://www.majorgeeks.com/download3155.html :slight_smile:

Did you traid spybot?

Do you have any other firewall besides the windows internal one?
Can’t you install one?

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Softwin\BitDefender8\bdmcon.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Softwin\BitDefender8\bdnagent.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\SoftwareDistribution\Download\Install\NDP1.1sp1-KB886903-X86.exe
C:\DOCUME~1\Matt\LOCALS~1\Temp\SLA9.tmp
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Matt\Desktop\HijackThis.exe
C:\WINDOWS\system32\MsiExec.exe
C:\WINDOWS\system32\MsiExec.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.babiesonline.com/babies/o/octoberbambino
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.babiesonline.com/babies/o/octoberbambino
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: LinkTracker Class - {85A77577-A8CA-41b7-AA1E-DDAD4C0B12B1} - C:\WINDOWS\system32\hlwin.dll (file missing)
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll
O3 - Toolbar: BeInSync - {4F2530BA-8C1D-4A6A-8BA0-74E93ADC9B12} - C:\PROGRA~1\BeInSync\ShellEx.dll
O4 - HKLM..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM..\Run: [gcasServ] “C:\Program Files\Microsoft AntiSpyware\gcasServ.exe”
O4 - HKLM..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM..\Run: [BDMCon] “C:\Program Files\Softwin\BitDefender8\bdmcon.exe”
O4 - HKLM..\Run: [BDNewsAgent] “C:\Program Files\Softwin\BitDefender8\bdnagent.exe”
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra ‘Tools’ menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: BeInSync - {EE84A04D-8992-4b19-970F-6EA7A01F7331} - C:\PROGRA~1\BeInSync\ShellEx.dll
O9 - Extra ‘Tools’ menuitem: BeInSync - {EE84A04D-8992-4b19-970F-6EA7A01F7331} - C:\PROGRA~1\BeInSync\ShellEx.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra ‘Tools’ menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: PCPitstop-Tracks-Checker - http://www.pcpitstop.com/privacy/PCPTracks.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://usercenter.cox.net/rsuite/sdccommon/asp/cx_tgctlcm.jsp
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1122006558031
O16 - DPF: {6CAFBA3E-FB85-11D3-915A-08005ACEEF64} (KPSimDialog Class) - file://E:\plugins\kpsimie.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1125723089406
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - file://C:\Documents and Settings\Matt\Local Settings\Temp\EI40_\msxml4.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) - http://photo.walmart.com/photo/uploads/WebUploadClient.cab
O20 - AppInit_DLLs: 4APPINITSOFTWARE\Microsoft\Windows NT\CurrentVersion\WindowsAppInit_DLLs,wbsys.dll
O20 - Winlogon Notify: WB - C:\Program Files\AlienGUIse\fastload.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDSched.exe
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

***I tried installing Panda to see if there was a problem with Avast , but never did because of the 2 AV conflicts. That’s why it generated in the log. I like to have about 25 processes running tops, but since I installed all of these programs it got a little out of control.

I’m sure I could, I tried ZA some time ago & it just seemed to bog my comp. down. I am behind a router though if that makes a difference.

But you won’t get the Windows Security warning with a firewall installed…

It could make it… some routers act as a firewall, others not… Maybe some hardware expert (Eddy ?) could give us some light on it.

Just ran a virus scan, even though it was not picked up before, it just picked up Win32:ConHook-c. I’m not sure why it was not recognized before, but it is now. Also I installed a program called Windows Worm Doors & even though I close it, port 445 keeps getting opened. What would be a good firewall program?

hi there, there`s one i have just reviewed in general topics which seems to me to work well. with the problems you are having now i suggest you want one thats reasonably simple to run and this certainly is that. Name is Comodo Personal firewall . only new on the market so if malware is stopping you installing one then maybe this will work because of that.
I also see a entry in your log file from Trend micro (C:\Program Files\Trend Micro\Tmas\Tmas.exe) this might be the cause of some of your problems perhaps.
good luck :slight_smile:

I also see a entry in your log file from Trend micro (C:\Program Files\Trend Micro\Tmas\Tmas.exe) this might be the cause of some of your problems perhaps.
Isn't that a trend micro file? Trend micro is a spyware program I'm using.

Another interesting thing I just found. I decided to take a look @ my hidden files in C drive, there was a few that I thought looked suspicious, so I did a scan of the with ewido about 10 came up as trojans. I scanned the same files with Avast, 1/2 of them were detected.

Here’s there file name’s
tb.exe
zdrivers.exe
zxvcc73x.exe
ielower.exe
mmxateam.exe
xe.xe
low.exe

Only zdrivers.exe & zxvcc73x.exe were detected by AVAST.

that looks a decent payload, i would be tempted to try an online scan at KAV just to be 100% sure you got it all.
good luck :slight_smile:

Hi Stang1127,

Could you do a boot time scan with avast! (if you haven’t done so already.)

Then could you try Ewido and Trend Micro Sysclean?

Ewido will not conflict with avast! and Sysclean is a stand alone program and does not actually install, so that will be fine too.

Ewido anti-Trojan:

http://www.ewido.net/en/

Install and update before running.

Edit: Oops! see you have Ewido already! Ignore that!

Trend Micro Sysclean:

For the TSC package to be effective, you must download and use the latest pattern file. Place the pattern file in the same folder as the Trend Micro System Cleaner Package.

http://uk.trendmicro-europe.com/enterprise/support/tsc.php

Select the one which says: If you are not a Trend Micro customer…

Sysclean definitions (pattern file):

http://uk.trendmicro-europe.com/enterprise/support/pattern.php

Then post another HijackThis! log so we can see if you’re clean.

Apologies for my previous and rather too hasty posting: an attempt to offer some generic advice before my wife physically dragged me away from the computer for breakfast.

It would be a good idea to do a double check with the Kaspersky scanner as Cloussau suggested. Sysclean is also a good double-check. Run in safe mode if possible.

You appear to have at least some elements of Panda installed alongside Bitdefender. It would be a good idea to get rid of the AV components you don’t want. Of course, you could always get rid of both and install avast! :wink:

A registry check with TuneUp Utilities would be a good idea here.

Then do a boot time scan with avast! and see what it finds.

You HijackThis! log shows signs of spyware infection. Have you tried Ad-Aware and Spybot Search & Destroy? These would be a good double check in addition to the TM anti-spyware program you have.

When you have finished, post a fresh HijackThis! log so we can tidy up your system.

Updated Log
Logfile of HijackThis v1.99.1
Scan saved at 10:39:01 AM, on 10/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Comodo\Comodo Personal Firewall\cmdagent.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\alg.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Softwin\BitDefender8\bdnagent.exe
C:\Program Files\Comodo\Comodo Personal Firewall\CPF.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\PROGRA~1\SPYWAR~2\swdoctor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
c:\program files\softwin\bitdefender8\bdmcon.exe
C:\Documents and Settings\Matt\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: LinkTracker Class - {85A77577-A8CA-41b7-AA1E-DDAD4C0B12B1} - (no file)
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll
O3 - Toolbar: BeInSync - {4F2530BA-8C1D-4A6A-8BA0-74E93ADC9B12} - C:\PROGRA~1\BeInSync\ShellEx.dll
O4 - HKLM..\Run: [gcasServ] “C:\Program Files\Microsoft AntiSpyware\gcasServ.exe”
O4 - HKLM..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM..\Run: [BDMCon] “C:\Program Files\Softwin\BitDefender8\bdmcon.exe”
O4 - HKLM..\Run: [BDNewsAgent] “c:\program files\softwin\bitdefender8\bdnagent.exe”
O4 - HKLM..\Run: [Comodo Personal Firewall] C:\Program Files\Comodo\Comodo Personal Firewall\CPF.exe sysrestart
O4 - HKLM..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra ‘Tools’ menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: BeInSync - {EE84A04D-8992-4b19-970F-6EA7A01F7331} - C:\PROGRA~1\BeInSync\ShellEx.dll
O9 - Extra ‘Tools’ menuitem: BeInSync - {EE84A04D-8992-4b19-970F-6EA7A01F7331} - C:\PROGRA~1\BeInSync\ShellEx.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra ‘Tools’ menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - ProtocolDefaults: ‘@ivt’ protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: ‘file’ protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: ‘ftp’ protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: ‘http’ protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: ‘https’ protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: PCPitstop-Tracks-Checker - http://www.pcpitstop.com/privacy/PCPTracks.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://usercenter.cox.net/rsuite/sdccommon/asp/cx_tgctlcm.jsp
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/kws/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1122006558031
O16 - DPF: {6CAFBA3E-FB85-11D3-915A-08005ACEEF64} (KPSimDialog Class) - file://E:\plugins\kpsimie.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1125723089406
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - file://C:\Documents and Settings\Matt\Local Settings\Temp\EI40_\msxml4.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) - http://photo.walmart.com/photo/uploads/WebUploadClient.cab
O20 - AppInit_DLLs: 4APPINITSOFTWARE\Microsoft\Windows NT\CurrentVersion\WindowsAppInit_DLLs,wbsys.dll
O20 - Winlogon Notify: WB - C:\Program Files\AlienGUIse\fastload.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: Comodo Application Agent (CmdAgent) - Comodo Research Lab., Inc. - C:\Program Files\Comodo\Comodo Personal Firewall\cmdagent.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDSched.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

:slight_smile: I see you have added Spyware Doctor, a very good
antispyware program; has it helped with your problems ?
Since I come from an antispyware “orientation”, I would
encourage you to seek assistance from the Experts from
www.landzdown.com ; this forum is staffed by all the
experts who provided advise on the now-defunct Lavasoft
Ad-Aware Support forums, which included HijackThis
program experts. I noticed in your HijackThis log that your
Java Runtime Environment program is “way-out-of-date”
and quite a while ago security “alerts” were issued that
the version you have should be uninstalled and replaced
with the latest version available at www.java.com .

R3 - Default URLSearchHook is missing

Fix here:

http://forum.hijackthis.de/archive/index.php/t-720.html

Run HijackThis! again, tick the box next to these items press fix and reboot:

O2 - BHO: LinkTracker Class - {85A77577-A8CA-41b7-AA1E-DDAD4C0B12B1} - (no file)

O15 - ProtocolDefaults: ‘@ivt’ protocol is in My Computer Zone, should be Intranet Zone

O15 - ProtocolDefaults: ‘file’ protocol is in My Computer Zone, should be Internet Zone

O15 - ProtocolDefaults: ‘ftp’ protocol is in My Computer Zone, should be Internet Zone

O15 - ProtocolDefaults: ‘http’ protocol is in My Computer Zone, should be Internet Zone

O15 - ProtocolDefaults: ‘https’ protocol is in My Computer Zone, should be Internet Zone

O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)

O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)

O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

I cannot find any information on this item:

O16 - DPF: {6CAFBA3E-FB85-11D3-915A-08005ACEEF64} (KPSimDialog Class) - file://E:\plugins\kpsimie.cab

Do you recognise it? Is it something you use? I assume you’ve run Ad-Aware and Spybot, so it may well be legitimate.

And upgate Java as Spiritsongs has noticed!

I updated java, but now IE will not load @ all. It just hangs, I tried to un-install it, & nothing will work. What happened?

**NM, it seems like Comodo blocked something caussing the issue…all fixed now… I think.

Scan saved at 2:06:46 PM, on 10/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Softwin\BitDefender8\bdmcon.exe
C:\Program Files\Softwin\BitDefender8\bdnagent.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Comodo\Comodo Personal Firewall\CPF.exe
C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
C:\PROGRA~1\SPYWAR~2\swdoctor.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Comodo\Comodo Personal Firewall\cmdagent.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\rsvp.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Matt\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll
O3 - Toolbar: BeInSync - {4F2530BA-8C1D-4A6A-8BA0-74E93ADC9B12} - C:\PROGRA~1\BeInSync\ShellEx.dll
O4 - HKLM..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM..\Run: [BDMCon] “C:\Program Files\Softwin\BitDefender8\bdmcon.exe”
O4 - HKLM..\Run: [BDNewsAgent] “C:\Program Files\Softwin\BitDefender8\bdnagent.exe”
O4 - HKLM..\Run: [Comodo Personal Firewall] C:\Program Files\Comodo\Comodo Personal Firewall\CPF.exe sysrestart
O4 - HKLM..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
O4 - HKCU..\Run: [Spyware Doctor] C:\PROGRA~1\SPYWAR~2\swdoctor.exe /Q
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra ‘Tools’ menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: BeInSync - {EE84A04D-8992-4b19-970F-6EA7A01F7331} - C:\PROGRA~1\BeInSync\ShellEx.dll
O9 - Extra ‘Tools’ menuitem: BeInSync - {EE84A04D-8992-4b19-970F-6EA7A01F7331} - C:\PROGRA~1\BeInSync\ShellEx.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra ‘Tools’ menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: PCPitstop-Tracks-Checker - http://www.pcpitstop.com/privacy/PCPTracks.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://usercenter.cox.net/rsuite/sdccommon/asp/cx_tgctlcm.jsp
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/kws/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1122006558031
O16 - DPF: {6CAFBA3E-FB85-11D3-915A-08005ACEEF64} (KPSimDialog Class) - file://E:\plugins\kpsimie.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1125723089406
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - file://C:\Documents and Settings\Matt\Local Settings\Temp\EI40_\msxml4.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {D44C75D8-C827-473E-8F68-A77E42500782} (Uploader Class) - http://photo.walmart.com/photo/uploads/WebUploadClient.cab
O20 - AppInit_DLLs: 4APPINITSOFTWARE\Microsoft\Windows NT\CurrentVersion\WindowsAppInit_DLLs,wbsys.dll
O20 - Winlogon Notify: WB - C:\Program Files\AlienGUIse\fastload.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: Comodo Application Agent (CmdAgent) - Comodo Research Lab., Inc. - C:\Program Files\Comodo\Comodo Personal Firewall\cmdagent.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Local Security Authority Subsystem Service (lsass) - Unknown owner - C:\WINDOWS\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDSched.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools - C:\Program Files\Spyware Doctor\sdhelp.exe

Could not get the fix for that search hook to work it kept giving me an error about importing binary data.

I highly recommend spyware doctor to anyone, it has a lot of different uses & is very handy. I also am planning to purchase Ewido. it picked up some stuff the other scanners did not…very impressed. I think I got about all of the crap out of my computer.

If you fixed everything FreewheelinFrank was saying, you are in trouble.
He told you to fix perfectly normal and harmless services.

Hi stang1127,

I told you to fix the Bitdefender services because I assumed you had removed Bitdefender with a view to installing avast! This is the avast! forum after all. My apologies if you do actually intend to keep Bitdefender.

You can fix the reghook thing my a manual edit of the registry: you just need to re-enter the default value in the location given in the link:

It should look like this:

http://donaldbroatch.users.btopenworld.com/urlsearchhook.jpg

!Backing up the registry is advisable before making any changes.