Local network access

Avast Free Antivirus / Premium Security
1

Hi there,

I am using Avast internet Security. Several times a wek i can no longer access my local network, disabling avast solves this issue. When i reenable avast i can still access my local network. Anyway to solve this strange behaviour.

Kind regards,
Thijs

2
  • Which version of AIS…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

Thanks for your reply Asyn,

To answer your questions:

  • Which version of AIS: 11.2.2262 (paid subscription)
  • OS: Windows 10, version 1511, 64bit
  • Other security related software installed…: None
  • Which AV(s) did you use before Avast…: avira
4

First, be sure to get rid of all remnants of your prior installed AV(s)…!!
→ https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:

  1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.