Locked out of ADNM

Avast Business Avast Distributed Network Manager
1

I have just bought and installed (re-installed) ADNM on my SBS 2003 server, but cannot log into the ADNM Console. It refuses login.

If I look in the ADNM error log it reports “Error 0000A410 has occurred while loading the global data storage”

The info log reports “Installer information: Cannot create database, error 0x0000A410…”, presumably from when I installed it. I am using MSDE, by the way.

I looked at the Windows Services and MSSQL$AVAST is running, but the Avast Management Service is not running and will not start (windows error 42000).

I have already un-installed and re-installed it, but to no avail.

I should say that I did have all this running fine for the last month and a half - I installed the trial version back in November.

2

Please use the AMS Maintenace Tool, DB connection → Test Connection button. Does it report any problems?

If not, try doing “Create DB”. If that fails, please try the fix described here http://forum.avast.com/index.php?topic=21956.msg182770#msg182770 (delete avast*.mdf and avast*.ldf files).

Thanks
Vlk

3

Great - thanks - all running perfectly now.

The fix worked, and I did need to delete the .mdf and .ldf files, then start the Avast Management Server service.

I don’t know why it went wrong in the first place - the AMS Management Tool / Check DB reported an incompatible database, and I notice we have gone from V 4.6 of Avast to 4.7, so was there some change to the database format?

Anyway, all is well now, so thanks.

Pete

4

It’s because you probably reinstalled MS SQL, but the database files (mdf/ldf) were not removed.

BTW - why did you reinstall ADNM in the first place? I mean, you could’ve just entered the license file and all would continue to work…

Thanks
Vlk