I have the latest version of Avast (4.8 Home Version) which it took me 8 hours to install! I have dial up. When I thought I had everything in order today I ran a short scan and everything in the log says “Unable to Scan”. The older version on my other computer was saying the same thing. What have I done/not done now! I have learned a lot in the past three years but apparently it’s not nearly enough.
Help greatly appreciated, and please make it simple and in steps. This is a brand new computer running WXP Pro. The other one runs WXP Home.
I have Dial-Up and it only took me around 90 minutes to download . As to
your problem, have you read “1. Select the areas to scan” and possibly
clicked the “More information” in the Simple User Interface !?
Did you COMPLETELY REMOVE the PRIOR Antivirus, including the use of any
existing “Removal Tool” !?
I have read #1 and have “sample viewed” the SIE. The latter I simply do not understand the language and the former I select the hard drive and all documents, folders etc. on the hard drive.
I knew nothing about the “Removal Tool” so I did not uninstall the prior version. Age is making me less knowledgeable in many areas and Arthritis much less mobile.
When I got the new machine it had McAfee loaded on it. IRC I d/l the 4.8 version of Avast before using the McAfee removal tool. Duh!
My daughter is an IT and is going to install TrendMicro on this thing over the weekend. She knows what she is doing so she can have at it. She can also pay for another new machine if she blows this one up. She is after me to get DSL which is not available in my area. I could get Comcast but I can’t pay what they are asking. She offered to pay but she has too much on her plate as it is. I will stick with dial-up.
By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text.
Files that can’t be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.
avast can’t scan files that are password protected, it doesn’t know the password.
Also, the packaging of the file could have some error, or use a non-standard pattern…
Hi :