Logs to assist in cleaning malware  - BLUE SCREEN

Pondus · 2015-07-24T20:27:13.000Z

attach the logs here … see below the box you write in Attachments and other options

there should be two logs frst.txt and additional.txt

system · 2015-07-24T20:39:35.000Z

log frst.txt attached.
there was no other .txt file. i’ll try to find that other file in the pc. let you know,

thanx!

Pondus · 2015-07-24T20:42:12.000Z

there was no other .txt file.

there may not be one if you run the tool wrong ....

essexboy · 2015-07-24T21:19:26.000Z

From the Reatogo desktop select command prompt and type the following command :

chkdsk c: /r

Once it has completed try a normal boot

system · 2015-07-25T13:13:57.000Z

hi essexboy!

I made the " chkdsk c: /r " … It takes long and as far as I understand not find errors

essexboy · 2015-07-25T13:22:23.000Z

Is this windows 7 and is it 32 or 64 bit

system · 2015-07-25T13:30:36.000Z

Windows 7 de 64 bit

essexboy · 2015-07-25T13:32:29.000Z

Download the following three programmes to your desktop :

Rufus

For 64bit systems
2. Windows 7 64bit RC link sent by PM
3. Farbar Recovery Scan Tool x64

Insert the USB stick Then run Rufus

https://dl.dropbox.com/u/73555776/RufusISO.JPG

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

Then copy FRST to the same USB

http://dl.dropbox.com/u/73555776/frstwintoboot.JPG

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

Windows 7 and Vista screenshots

When you reboot you will see this.
Click repair my computer

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg

Select your operating system

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg

Select Command prompt

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system
and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

https://dl.dropboxusercontent.com/u/73555776/frst.JPG

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

system · 2015-07-25T16:50:57.000Z

Windows:Hi I’m happy !! thank you
The revived windows and says

windows posts 1
You should reiniciarel computer to apply the camnios
Options: “Restart Now” or “reiciar later”

windows posts 2
Recovered from an unexpected shutdown

Nombre del evento de problema: BlueScreen
Version del sistema operativo: 6.1.7601.2.1.0.256.1
id cinfiguracion regional: 1033
BCCode: 74
BCP1: 000000…002
BCP2:FFFFF88003DD29F0

Opciones: “buscar una solucion” o “cancelar”

essexboy · 2015-07-25T17:03:07.000Z

Is the computer up and running now ?

system · 2015-07-25T17:07:49.000Z

yes!! I have 2 windows messages

windows posts 1
You should reiniciarel computer to apply the camnios
Options: “Restart Now” or “reiciar later”

windows posts 2
Recovered from an unexpected shutdown

Nombre del evento de problema: BlueScreen
Version del sistema operativo: 6.1.7601.2.1.0.256.1
id cinfiguracion regional: 1033
BCCode: 74
BCP1: 000000…002
BCP2:FFFFF88003DD29F0

Options: “find a solution” or “cancel”

essexboy · 2015-07-25T18:05:16.000Z

Look for a solution and then reboot

system · 2015-07-25T18:31:35.000Z

Hi, with the option “find a solution” nothing happened.
Restart the computer … all good!!!

On the desktop I have a file called “net453.exe” and not because it is there
I do something now? make full test of antivirus?

Thnx!!

essexboy · 2015-07-25T19:02:50.000Z

Nope lets have a look

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Select additions at the bottom
[*]Press Scan button.

https://dl.dropboxusercontent.com/u/73555776/frst.JPG

[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please attach both logs generated.

system · 2015-07-25T22:07:53.000Z

are here

essexboy · 2015-07-26T10:11:19.000Z

Looks nice and clean, how is the computer booting now ?

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKLM-x32\...\Run: [] => [X] AlternateDataStreams: C:\Users\fernando\AppData\Local\Temporary Internet Files:ii46M2VF9GMN729mgxxgQo AlternateDataStreams: C:\Users\fernando\AppData\Local\Temporary Internet Files:omvdvgzF8EhA1SPiBizi5 RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

system · 2015-07-27T14:51:09.000Z

Hello, if now this excellent!

essexboy · 2015-07-27T15:17:33.000Z

Looks good, any further problems ?

system · 2015-07-27T15:45:12.000Z

everything is fine.
Thanks a lot for the help

essexboy · 2015-07-27T16:56:34.000Z

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe

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