Looking up smtp.gmail.com or the socket was disconnected unexpectedly

[system]

Looking up smtp.gmail.com or the socket was disconnected unexpectedly

I use Thunderbird and Goldmine 5.5 to send emails.
In the last weeks I have problems sending emails intermitent failures with the messages above.

I have made a test with the command Telnet

Start-Execute - telnet smtp.gmail.como 587

and received the message
421 concurrent connection limit in avast! exceeded(pass:0, processes:thunderbird
.exe[50])

I have tried to modify the EmailShield.ini with no results.

from values to 50 to 1600. I update the free version to 6.

How can I desactivate the EmailShield ?
How Can I resolve this issue with Avast free version 6 ?

Best Regards

Note : I think the secondary problem may be the total of accounts I have to synchronize with Thunderbird : about 50.

This not happen with prior versions.

[system]

Nobody knows nothing about this problem ?

Best Regards

[system]

Nobody knows about this problem ?

[system]

Nobody knows about this problem ?

Best Regards

[Asyn]

OS…?
avast! version…??

[system]

Windows xp pro sp3

Avast version 6.0.1125

[DavidR]

I don’t use gmail, but I though that it used IMAP and not SMTP ?

[system]

Yes the account are configured like imap accounts.

What do you mean ?

[scythe944]

@DavidR post:7

I don’t use gmail, but I though that it used IMAP and not SMTP ?

It uses either, you just have to enable them in the settings page.

[scythe944]

@ OP: You have 50 email accounts that you’re checking at the same time?

Well, maybe setting the value to 1600 wasn’t good enough? Try 0 to make it infinite. Reboot the computer after the change.

I remember that in 4.8 you had to disable the self-defense module before making changes to the avast4.ini file.

I assume that’s the same in 5/6, but I don’t use them enough to know.

[DavidR]

@Esgrimidor post:8

Yes the account are configured like imap accounts.

What do you mean ?

Well Scott corrected my thinking, e.g. if gmail only offered IMAP as its email protocol then using SMTP wouldn’t work. So if it accepts SMTP your email account connection settings should be set up that way.

However, you have to uncheck the SSL connection settings for it in thunderbird and let avast take care of the secure connection. So I don’t know if your problem is SSL related.

See - avast! 5.x: SSL Problems The Mail Shield may not scan some e-mails - see http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458. Whilst this mentions avast5 it also applies to avast6.

[system]

Yessss yessss YESSSSSSSSSSSSSSs

That’s scythe944 . That’s the point.

I’ll try and comment.
At the present moment i am a mere user and don’t know about configurations but i can learn .

I have count 48 accounts and 4 newsgroups.

Please. Can you put where i have to make modifications step by step ?

Best Regards

[system]

@DavidR post:11

@Esgrimidor post:8

Yes the account are configured like imap accounts.

What do you mean ?

Well Scott corrected my thinking, e.g. if gmail only offered IMAP as its email protocol then using SMTP wouldn’t work. So if it accepts SMTP your email account connection settings should be set up that way.

However, you have to uncheck the SSL connection settings for it in thunderbird and let avast take care of the secure connection. So I don’t know if your problem is SSL related.

See - avast! 5.x: SSL Problems The Mail Shield may not scan some e-mails - see http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458. Whilst this mentions avast5 it also applies to avast6.

YESSSSSSssss yesssss yessssssssssss
That’s part of the problem.
In first execution in other system I don’t take a screenshot, but I think to receive a only-message about SLL or something like that.

IN goldmine client I use a special gmail account configured with the help of Stunnel.
I don’t use goldmine client to download emails, only to send.

Perhaps is a matter of configuration.

Please, can you put a step by step modifications to take place ?

Best Regards

[system]

@scythe944 post:9

@DavidR post:7

I don’t use gmail, but I though that it used IMAP and not SMTP ?

It uses either, you just have to enable them in the settings page.

I use either. Imap accounts and pop accounts. All accounts need an smtp server for outgoing messages.

[system]

@scythe944 post:10

@ OP: You have 50 email accounts that you’re checking at the same time?

Well, maybe setting the value to 1600 wasn’t good enough? Try 0 to make it infinite. Reboot the computer after the change.

I remember that in 4.8 you had to disable the self-defense module before making changes to the avast4.ini file.

I assume that’s the same in 5/6, but I don’t use them enough to know.

Oh my God. I am a simple user. Now I don’t know where is the emailshield.ini

Please a step by step. I am lost.

[scythe944]

Ok, well email clients can’t use SSL with Avast, since it would block Avast from scanning the messages.

From what I’ve read, you have to setup your email client as a normal POP account, without SSL. Avast will secure the connection for you.

The Avast4.ini file where you could change the maximum amount of connections was usually located here: “C:\Program Files\Alwil Software\Avast4\DATA\avast4.ini”.

I don’t have a clue where it is in version 5 or 6 though, I don’t have that on my systems here. Maybe someone else can chime in.

[system]

Okis.
I’ll try. I think or remember is EmailShield.ini now.

Look complicated to adapt all my account to the email shield.

Can I turn off the Avast email shield ?

[system]

I have revised the email shield and was with the incoming messages activated and outgoing messages deactivated.
Now I have deactivated the email shield completely.

[system]

Danger triangle is on. How can I disable this advice for the detention of the email shield ?

Best Regards

[scythe944]

I’d suggest we actually fix the problem rather than just disabling the shield.