multiple?
hmm, well I did uninstall avast the night that everything went wrong. It was causing my computer to lag, because a pop up kept appearing saying the mail support wasnt turned on or something along those lines, multiple popups, all coming at once, saying the same thing, and I couldnt go into my computer > network settings and such because of all the popups, I was more concerned with the loss of the internet. I installed AVG today because I was following the steps in a link FreewheelinFrank gave me and step one was to have a antivirus software installed, I didnt know if I should go back to avast yet, since I didnt know what the problem was to begin with.
I dont know what the other AV could be. I completely uninstalled Norton earlier.
I will eventually go back to avast, I have it on my other computer, Im just scared right now. Even though its uninstalled its still listed in My Programs. Im scared of more problems. I just want to enjoy a computer thats running for a bit.
AOHell is listed in my tray, it runs on start up waiting to be used, but I dont use it and I dont want to, the previous owner must have.
I used to have Aol on my old computer, and Im convinced it messed my IE up, so I wont go back to it. I already tried removing it from add/remove programs, but it seems to be all over my computer.
Thats fine if you dont know how to remove it, Ill look around.
Thanks again.
Sorry I just saw the McAfee stuff and wasn’t sure if it was AV and Firewall.
I didn't know if I should go back to avast yet, since I didnt know what the problem was to begin with.Well who has been helping you through this, I know one thing for sure you don't get this kind of support with AVG free.
I assume we are still talking about your brothers system, but installing avast on an already compromised system and one that also had Norton on it is a risky business. Getting rid of the remnants of Norton can be as difficult as getting rid of a virus and remnants can have a huge potential for conflict, which can have avast disable elements of itself to avoid this potential, this might have been what you were seeing in avast not working fully.
The NAV add remove programs uninstall often leaves remnants as many posts in the forums attest. A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT
You can also download SymNRT, a Norton uninstall tool that uninstalls all Norton 2004/2005/2006 products and run this off-line.
Sorry I’m coming to your party a bit late and playing catch-up, Spiritsongs asking how you removed Norton is really related to what I have given above as the add remove programs uninstall often proves insufficient and can cause conflict with avast!. You need to go hunting the registry entries, etc. this is what the SymNRT removal tools do.
Hi Kristin :
Concerning using Ad-Aware in the future : the Ad-Aware
Support Forums recommend UNCHECKING the "Search for
negligible risk entries" Setting AND CHECKING ( turn the
red indicator to green ) the "Search for low-risk threats"
Setting just below it; this is so the no-threat "MRU"s do
NOT appear in the "Scan Summary". ALL "critical objects"
found by Ad-Aware should 1st be "quarantined", UNLESS
they are "tracking cookies" and/or "Alexa", which can be
directly "Deleted". 48 Tracking cookies in your scan
results indicate a cookie "problem", best "controlled" by
using a "cookie manager", such as the GOOD & FREE
"Cookiewall".
To learn HOW to better use & understand the program,
click the "Help" tab in the left column of the GUI. Info on
"removing" "critical objects" is found in the "Performing
your 1st scan" topic, which is listed under "Getting
started".
Nowadays, it is best to have a program "geared" to
detecting & quarantining trojans, worms, etc and the
FREE ver of "SUPERantispyware" from :
www.superantispyware.com is VERY GOOD.
I actually recommended a stand alone virus scanner because avast! was unstable:
On an unstable system, I would substitute Trend Micro Sysclean at step 10/14. This is a stand alone virus scanner which doesn't need to install.
avast! was unstable because it was installed on an infected system (I guess). If you want to uninstall AVG and install avast!, it should function correctly now.
You can also uninstall Trojan Hunter now.
You could try a registry scan with TuneUp Utilities (free working trial) after uninstalling AVG and before installing avast! again. This should clean up any registry problems causing errors or instability.
You need to download the latest version of Sun Java, as you are running an old version which can be exploited by malware.
Download the latest version here:
http://www.java.com/en/download/index.jsp
Then go to Control Panel>Add/Remove Programs and remove all older versions of Sun Java (This is important!).
TuneUp is also the program I was thinking of which will allow you to easily change the name Windows is registered to:
(Mine is registered to the shop I bought it from, something I never bothered to change.)
http://donaldbroatch.users.btopenworld.com/registration.jpg
Customize & Analyze>TuneUp SystemControl>Administration>System>General
You will need to scroll down to see the administration window on the left.