Lost my licenses?

system · 2017-08-03T19:53:19.000Z

My old laptop recently died and I purchased another one. When I accessed my avast account to install my avast software, I changed my email address associated with my account (as the old email was no longer valid). Unfortunately, it says that I don’t have any licenses available to download onto my new laptop! I removed the old laptop from my protected devices, but it still says that I have zero licenses available. I tried your “download license” page, but it says that my new email address doesn’t have an licenses and I cannot access my old email account. How can I recover the licenses that I’ve already paid for?

Asyn · 2017-08-04T04:04:08.000Z

Hi, see: https://www.avast.com/faq.php?article=AVKB24#idt_0410

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