Hi,
I recently installed avast on my samsung galaxy s2 which I have just lost. I know the battery was dead when I lost it but I am hoping maybe someone has found it and recharged. I do have a screen lock but this can probably be reset.
My dilemma is I am unsure whether I have fully registered the anti theft part to my phone.
Is there any way of telling where my phone may be?
Hope someone can help.
Thank you
Dear Customer!
There’s only one way to find out wether Anti-Theft is configured and activated.
Send a command SMS to the phone and wait for a reply. If you don’t receive a reply, you should start by contacting the person (friend/family member) who’s phone number is set as “friend” number in Anti-Theft.
If a thief/finder turns on the phone and changes the SIM card, our app will send a SMS with the current location of the phone and the new phone number (as sending phone number) to this “friend”.
If the friend hasn’t received a SMS, it’s most likely that the original SIM card is still in place.
To locate the phone, you send a SMS to the phone with this content
2222 locate
replace 2222 with own avast! PIN - it’s 4-6 digits, only numbers.
There are many SMS commands available that might prove helpful. For example:
GET LOG
Sample: 2222 GET LOG 10
Gets the call and SMS log (you see whom the thief called and who called him)
All SMS commands, along with a short description how everything works is explained in our manual available at:
http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
it’s short and easy to understand.
Of course you can also use our online interface at my.avast.com to communicate with the anti-theft installation - provided that the app was paired with the online account. The upside of the online portal is, that it’s convenient. The upside of SMS commands is, that they are more reliable and will work even without internet connection (which might be relevant if the thief changes the SIM to a prepaied non-internet SIM card)
Regards,