Avast Internet Security, Version 11.2.2262, Virus definitions 160523-1
Windows Vista, SP2
This is the second time this has happened in the last couple of months. I had set up a custom daily scheduled scan. The last time it happened, I decided to check my scan history every day to make sure it didn’t happen again. Then this morning there was no history, no custom scan, and no scheduled scan. Why does this happen? I’m not even sure this is the right forum, because I’m not sure what causes this behaviour.
Thanks Pondus. I didn’t know you had replied. I forgot to ask to be notified of replies, and wondered why my question went unanswered. I will delete my new post in the main forum!
I repaired aVast Internet Security as instructed, set up a couple of custom scans (now not daily) and all worked for about a week. I have again lost my custom scans and logs. My scan history has reverted to an older period from May 23 through June 3. Now what??? And why can’t I keep my settings and logs?
I don’t know why you are using your settings (this hasn’t happened to me), Do you happen to have any Hard Disk cleaning product, such as CCleaner that might be removing what it considers old data files ?
You could also try using the Back up Settings function after having set them up again:
AvastUI > Settings > General - Scroll down to the Back up Settings option. Save it in a location that you can remember rather than the default location.
If you lose your settings again then try the Restore Settings.
Still having problems. Created a new custom scan, updated a few other settings, and attempted to back up my settings. Received an error message that “access is denied”. I didn’t see any way around that.
I’m getting really fed up with my paid version of aVast. I’m not sure what’s going on but I never had this much trouble when it was free!
