Lots of problems today

Avast Free Antivirus / Premium Security
1

It seems windows says Avast isn’t turned on.
And It blue screened earlier today from avast.
Also the package is broken so I cannot even update it
Avast says the realtime shields are up but it will not let me into the realtime Shields tab.

2

Pack C:\Windows\Minidump\memory.dmp to rar,zip. Name It as milasoren minidump or something similar and send It to ftp.avast.com/incoming/

3

Seems the computer has issues with me trying to put things in a zipped folder I have no permission to do this? The joys of being the administrator. :confused:

4

PW protected…??

5

It has a lock on the folder. Im checking the security of it… I am just copying and pasting it into a zipped folder.

6

How would that be related to avast…?

7

Well a blue screen came from avast and someone wants the minidump but i cannot unlock the folder.

8

https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=87

9

It keeps saying i have no permission to move it into a zip folder.

10

What do you want to move to a zip folder…??
A minidump…?

11

Yes. But it keeps saying the file isn’t there or there is no read permission. Should I just post the dump information that I got from the debugger?

12

You have no read permission on your own drive…?? Impossible…!

13

Refering to your first post, is avast running…??

14

Windows says no. Avast says yes but will /not/ let me into the real time shields tab

15

Repair avast:

  1. Control Panel - Add/Remove programs - avast!
  2. Scroll down and click on ‘Repair’.
  3. Follow instructions.
16

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffffa8004886d10, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88003d7ffaf, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000000, (reserved)

Debugging Details:

Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb90e0
fffffa8004886d10

FAULTING_IP:
aswSP+afaf
fffff880`03d7ffaf 41f644241008 test byte ptr [r12+10h],8

MM_INTERNAL_CODE: 0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x50

PROCESS_NAME: AvastSvc.exe

CURRENT_IRQL: 0

TRAP_FRAME: fffff880028466f0 – (.trap 0xfffff880028466f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80057402c0
rdx=fffffa8007650d01 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88003d7ffaf rsp=fffff88002846880 rbp=fffff88002846a98
r8=fffffa8007650d00 r9=0000000000000150 r10=fffff88003db9000
r11=fffffa80069fe8f0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
aswSP+0xafaf:
fffff88003d7ffaf 41f644241008 test byte ptr [r12+10h],8 ds:4060:0000000000000010=??
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80002d02024 to fffff80002c81700

STACK_TEXT:
fffff88002846588 fffff80002d02024 : 0000000000000050 fffffa8004886d10 0000000000000000 fffff880028466f0 : nt!KeBugCheckEx
fffff88002846590 fffff80002c7f7ee : 0000000000000000 0000000000000000 0000000000000000 fffffa80063ed750 : nt! ?? ::FNODOBFM::string'+0x427f7 fffff880028466f0 fffff88003d7ffaf : fffff880028468f8 fffff80000000001 0000000000000003 0000000000000000 : nt!KiPageFault+0x16e fffff88002846880 fffff880028468f8 : fffff80000000001 0000000000000003 0000000000000000 0000000000000000 : aswSP+0xafaf fffff88002846888 fffff80000000001 : 0000000000000003 0000000000000000 0000000000000000 fffff8800195219a : 0xfffff880028468f8
fffff88002846890 0000000000000003 : 0000000000000000 0000000000000000 fffff8800195219a fffff8800198f020 : 0xfffff80000000001 fffff88002846898 0000000000000000 : 0000000000000000 fffff8800195219a fffff8800198f020 00000000`00000000 : 0x3

STACK_COMMAND: kb

FOLLOWUP_IP:
aswSP+afaf
fffff880`03d7ffaf 41f644241008 test byte ptr [r12+10h],8

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: aswSP+afaf

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: aswSP

IMAGE_NAME: aswSP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 4dc929b6

FAILURE_BUCKET_ID: X64_0x50_aswSP+afaf

BUCKET_ID: X64_0x50_aswSP+afaf

Followup: MachineOwner

(This is the minidump)

17

Please try to repair avast!
See Reply #14

18

It says a full update must be run and will not let me repair.

19

Ok.

  1. Follow instructions here: http://www.avast.com/uninstall-utility
  2. Reinstall avast!:
    Free AV: http://files.avast.com/iavs5x/setup_av_free.exe
    Pro AV: http://files.avast.com/iavs5x/setup_av_pro.exe
    IS: http://files.avast.com/iavs5x/setup_ais.exe
20

and when I run the update it says it cannot update the package is broken.

Is there a problem with the virus definitions?

I have had this happen before and it resolved in a few hours with a new definition update.

Never had the bluescreen though…